Who the F*** is Allegiant Air?
If I went up to 100 people in the US asked them about Allegiant Air, my guess is almost all of them would pose the question asked in the title of this post. I've mentioned some of their seemingly random route announcements before, and you've probably asked the same question. So, who the f*** IS Allegiant Air?
Start with their hubs. Vegas, Orlando, and Tampa are all big leisure destinations, so there should be decent traffic from just about anywhere in the country if you fly it twice a week. Think about it from the perspective of a local. If I live in Topeka, Kansas, I can fly to Vegas on Monday or Friday. Well, going out Friday night and coming back Monday afternoon is the perfect gambling weekend. And what are my alternatives?
Well, you have no choices locally - nobody else even flies to Topeka. So you can drive 75 miles to Kansas City and fly out or you can fly Allegiant. Plenty of people are willing to drive 75 miles though, so the key is also making sure you have low fares. Allegiant has extremely competitive low fares and that combined with convenience make them hard to beat in these smaller markets.
The obvious caveat to having low fares is making sure your costs are lower than that. Allegiant has done an excellent job of keeping costs down. While those MD80s burn a lot of fuel, they are downright cheap to acquire on the used market. And who do you think will charge more for landing fees - Topeka or Kansas City? There are some serious cost advantages to flying from these smaller airports. According to the NYT, they also keep crew costs down by having out-and-back routings so that they don't have to pay for crew hotels or meals on the road. Crew wages are also lower. A 10 year captain will make $105 an hour whereas a 10 year captain for American makes $154 per hour on the same plane.
In addition, they've embraced the Ryanair model and have boosted ancillary revenues onboard. Want an assigned seat? That'll cost you. How about a drink onboard? Fork over the cash. Oh and by the way, if you need a hotel or car rental at your destination, Allegiant will be happy to help and take a commission from the sale.
These guys are doing things right and they're making it work profitably. If you live in a small town, they either fly there already or they're thinking about it.
posted by Anonymous @ 9/22/2006 03:09:00 PM
256 Comments:
Its been fascinating watching Allegiant grow. Major airlines have been casting off smaller routes in an effort to control costs and conslidate leaving some nice markets unserved. All Allegiant needed was someone to point them in the right direction. That happened when Maurice Gallagher Jr(West-Air, Valujet)came on board in 2001. Since then they seem to have grown steadily. The question remains...what happens if (or when) the majors stabilize and want to step back into these markets?
It's a good question. For the most part, the big guys haven't ever been in these markets directly (at least not in recent memory). Sure, Topeka probably had hub service from the legacy carriers at some point, but I don't know if anyone ever served Vegas.
Meanwhile, Northwest tried to jump into the market with nonstops to Vegas from some of their upper Midwestern strongholds. They've announced they're pulling out, so that clearly didn't work, even in this booming market the last year.
Sorry, but some of the worst customer service we have experienced so far in years of airline travel. I don't know why we continually suffer from late arrivals and departures at McCarren. Customer service agents named Rita and Wendy are some of the rudest and unprofessional agents I and my wife have ever dealt with in the industry. The only good thing about switching our family and friends (5 so far) switching allegiance to another higher service and more consistent airline is that the dupes who choose Allegiance might get some lower fares before they go out of business.
would like to make a complaint~
On our return flight from Las Vegas on Sunday May 13 the 6:45 am flight to Green Bay.
YOU GUYS REALLY NEED TO ADDRESS THIS!
The row ahead of my wife and I was a lady with a CAT on board the plane. This cat was make so much noise,if that wasn't enough.
Then it decided to shit in is travel cage! The smell was so bad that I wish who ever reads this could of been sitting in our seat.
This was the worse flight we ever had.
Going out of Green Bay is much nicer for us but next trip I maybe thinking about going to MIK instead.
Great Airline....
I will choose Allegiant over all other low cost airlines. They beat the pants off Southwest, Alaska, Us Air etc. etc. The planes are clean, on time (most of the time) the crew is friendly and the snacks onbaord are very good. I would rather pay for a good snack then get a lousy snack for free. Yes, they charge for every thing but it is well worth it. Flying out of smaller cities also has it's advantage. The security check is 5-10 min. In Stockton the parking is free and right next to the terminal, I fly Allegiant all the time and will continue to fly with them.
We flew Allegiant out of Santa Maria CA to Las Vegas on Sunday (Jul 1st). I expected to see a small commuter plane and was surprised at the MD 80--5 seats across and leather at that. We usually ask for an Exit Row because my husband is tall but there was more than ample leg room between rows and he didn't need it. It's true, nothing is free, not even water, so when they asked pasengers to assist them by buckling the seat belts when we left the plane, I wanted to say that will be $2.00 please. But for the flight the price was right and we will fly Allegiant again.
we flew alligiant from stockton to las vegas round trip over the july forth holiday. when leaving stockton, there were returning passengers in the terminal who had been "in waiting" for their luggage for at least 45 minutes. apparently the economy of allegiant dictates that ground personnel in "feeder" locations multi task so that delivery of baggage off takes a second seat to baggage on. i observed an employee who had 20 minutes before processed us through security, hefting our luggage onto the craft before departure.
this was certainly not the case in las vegas when we were on our return.
hopefully, allegiant will shift some of its profits to support services for the feeder communities that it services.
personally, i am concerned about the "less than green" tag for allegiant's planes...."save a little and add to the global problem"
anny
my husband and children flew on allegiant on monday from cedar rapids to orlando...FREAKIN' nightmare! The plane was 6 hours late, they had to fly a replacement plane from Orlando to Cedar Rapids becuase the first one was broken. I WOULD NEVER EVER REFER THIS AIRLINE TO ANYONE UNDER ANY CIRCUMSTANCE!!!!
These are isolated cases, this will happen to an airline flying once per day to X amount of cities. They only are going to have 1 plane at each city they fly to, w/ the exception of the hubs, so if there is plane troubles: You are going to be in trouble.
But that is very rare. They are getting rave reviews from people and are looking to grow even bigger.
FOLKS-DO NOT LET THESE FEW BAD COMMENTS DICTATE WHETHER OR NOT YOU WILL FLY ALLEGIANT; THEY ARE A GREAT AIRLINE AND I urge you to fly them!
I have flown multiple times from Las Vegas to Cedar Rapids. Its hard to beat the super cheap prices, and to avoid the "extras" Allegiant charges for on the plane, I bring my own bottle of water to last the 3 hour flight. The luggage retrieval in McCarren has been super slow however, so hopefully Allegiant can improve upon that aspect. Otherwise, awesome website and reservation system that makes it easy to shop for the cheapest time to fly.
Allegiant is a great airline. For me flying with my grandma to Des Moines once a year is great. Allegiant doesnt fly every day to their cities that they serve but they are trying. Now that Allegiant is going to have 5 hubs starting in late 2007 no one is quite sure what is going to happen with them. When you pay the prices you do for your tickets you probably dont mind paying for water, snacks, and yes sadly enough, souviners. My grandma and I had no problem what so ever with Allegiant. They were early on our flights, the crew was very friendly, and by fate we had the same 3 flight attendants serving us on both of our flights from LAS to DSM and from DSM to LAS. And on the flight from Des Moines to Las Vegas the crew did a lottery to get you in the "Vegas Spirit". So dont necasaraly think that they WONT have delays, sure they will. Doesnt EVERY airline though? So try Allegiant! For the price you cant beat it and if it gets you closer to your home rather than flying into a large international airport and then having to drive the rest of the way home you really cant beat it!
After hearing great reports from numerous friend who have flown them to Orlando and Vegas, I finally got to fly Allegiant from Cedar Rapids to Orlando and back over the 4th of July holiday and I thought the service and flight were great! On time and non stop, plus the fares were cheap. Sure beats having to fly through and make connections in some mega airport like Dallas or Atlanta. I am booked on them again in Ocotber to Las Vegas. I would definitely recommend them.
I live in South Carolina and my teenage daughter is in college in central Florida. Allegiant has been absolutely wonderful! The inexpensive fares allow her to come home for visits often and inexpensively, and we have had nothing but great service! I highly recommend!
I have flown Allegiant four roundtrips from HUNTINGTON (HTS) to ORLANDO/SANFORD (SFB) and have been very pleased each time. I have observed that the flights were fully booked as everyone loves non-stop service and affordability.
In the past two decades, the Majors have neglected nice markets like Huntington, WV with convenient airports staffed with nice people. I fly alot and so appreciate being able to use an airport that's as user friendly as HUNTINGTON/TRI-STATE to fly direct routes.
Allegiant Air has enjoyed passenger load factors of 98% out of HUNTINGTON and its no mystery to me why. Allegiant’s effective, reliable and affordable direct service has absolutely thrived in these mid/smaller size markets that have been underserved by the major airlines. For instance, HTS was capturing only 29% of the airtravelers in the Huntington MSA [population 316,000] just two years ago. This past month boardings were up 76% from that same period one year ago (primarily due to Allegiant entering the market). Let's just hope that what has happened here [in Huntington] doesn't stay here! I am sure Allegiant's corporate reps are aware.
Great start and I look forward to the news that Allegiant will add other direct routes out of HUNTINGTON soon!
Vegas? Fort Lauderdale? Tampa Bay?
I flew from Bellingham to Vegas with Allegiant. Loved the trip and it was reasonable price. Almost half the price from Vancouver and parking was a lot cheaper. Great Airline and would recommend it to everyone.
Great Crew!
Carole
Mission
We flew from Great Falls to Las Vegas just recently and the flight was just great. No problems.. the Flight was on time and so was the return flight.
I plan on flying with this airline again .. sooner then later.
Thanks Air Allegiant.
I have recommended you all the time to people that have not yet heard of you.
i just finished up a nightmare trip, from Bellingham WA to Vegas return.
Outgoing flight delayed by 3 hours, arrived to find baggage lost, (left in bellingham). Return flight delayed by 3 hours again!, spent 45 minutes waiting for baggage at airport..
these guys ruined our weekend, we spent nearly 10 hours at airports for a weekend trip!!!!
dont be attracted by cheap fares...this is a bad airline.
i have worked in the airline industry for 18 years, bought a ticket on alleg air.. OHHHHHHHHHHHHHHH MYYYYYYYYYYYYYYYYYYY GAWD!!
the worst customer service ever!!
the rudest employees ever out of mSO, montanta , they suck they left 9 customers behind and all were down on the ramp to the boarding area with door closed and pretened not to hear the screams and yells would not help anyone with any thing and after all that, with families with children crying the hid behind the ticket counter and refused!!! to help any one,, to any one who reads this ,,, please pay the extra money before they ruin your vacation, ( had to rent a car a and drive 4 hours to another airline , buy a last minute ticket and pay for baggage delivery, the bags make the flight, however you don't
DO NOT FLY ALLEGIANT
worst airline ever, make sure you get to the airport 3 hours before departure or you will not make your flight and they will not care
I have flown round-trip from Chattanooga to Orlando (Sanford) 4 times in the past few months. The frustrations descibed by others on this site - are in line with the airline industry in general. (We fly extensively for business and pleasure) If you live in a smaller city - and need to get to one of the Allegiant destinations - Do yourself a favor - and give them a try. I think you will be pleased.
I have been flying Allegiant Air for the last year between St Pete/Clearwater and Knoxville or Chattanooga. I prefer these smaller airports they fly into. Easier and less expensive to park, no long lines at security and all the planes have been nice. We have had great experience flying every time (6 flights) and will continue to use them. We have been recommending them to others who like to visit the mountains in NC and TENN and everyone is pleased. Already booked through next year on several flights.
After reviewing the comments left by please Allegiant travelers or those who will only visit the Allegiant Air site to pose a complaint I thought I would leave a response. For those who are use to flying out of big airports and miss their flights out of these small airports, you must be stupid! Common sense would tell you do not give yourself just 45 minutes to check in. To the pax who screams because they see their plane taking off and they are standing at the jetway door TOO BAD. If you are going to use your hard earned money to pay for something you better damn well read the terms and conditions so you don't miss your flight and come prepared.
We've flown several times on Allegiant! Clean refurbished planes, fast service, no layovers,
& even left early & arrived early!
Can't beat the fares!! Works for us! ld
September 27, 2007 - I had made reservations for leaving Sanford, Orlando flying to Huntington Heights, WV. I was one of the first in line at the ticket counter, get to the check-in only to my dismay, the cust. service man tells me he cannot locate my confirmation. I immediately gave him my confirmation in writing, only for him to tell me, my arrangements had been canceled! I asked, by whom, as he replied, initials, ETSM....(Right)! Well, let me tell ALL of you. I had been billed and never credited nor notified of my flight being cancelled. I sat in line, yes, holding up the line, for 1 hour while the gentleman was on the phone with Allegiant (home office)trying to find out ANYTHING! Regardless, the answers, were they knew nothing, and don't know how it happened. YES! My flight was then cancelled when he hung up the phone with allegiant headquarters, and I was forced to purchase another ticket, ONE WAY - because the flight returning on Sunday was FULL! I live in Indian Rocks Beach, and drove to Sanford. To say the least, I flew back one way on US AIRWAYS and had to pay someone along with my $360.00 ticket to fly home to Tampa, since no-one else flew to Sanford where my car was parked! I called and called Allegiant Air, asked them for a full refund, and NOT one ounce of sympathy or remourse was given. I was credited only for the return flight of $110.00 and was out of pocket another $450.00 due to there own faults, mistakes, and rudeness! I will never fly Allegiant Air! Your right, all of you, about the customer and the customers rights. We have NONE! I plan to take it as far as I can. We as consumers should have some consumer protection!
Allegiant Air poisened passengers and crew aboard their flight when they "accidently" crossed the crossed drinking water lines with the "blue" water toilet lines and made several pots of coffee to serve to paasengers with the Blue toilet water. One flight attendant became violently ill and was taken to the emergency room. i don't know what happened to the rest of the poisened passengers
What flight number was it that "poisoned the Passengers"? I work for the airlines and it is impossible to "accidently" cross the drinking lines with the "blue water" lines. Please include a date and city pairs as well.
$5.00 FOR BEER NO FREE,BEES
Allegiant Airlines is the bottom of the barrel, and here's why. When I got to the gate to take off from Vegas to Stockton CA, there were other people that had been sitting around for at least 2 hours waiting for their flight, and we took off before they did, but an hour and a half late. Once on the plane, you find out that everything, including peanuts, is for SALE, no complimentary anything, not even water. On the flight back to Vegas we were again delayed, and now comes the biggest reason I will never spend my hard earned money to fly on this airline. There was this chick flight attendant, a Darryl Hannah lookalike with high heels that kept running up and down the isle like she was "busy", not the case. She did absolutely nothing on the plane for the entire flight EXCEPT find time to scream at an old man for getting up to use the restroom. I could hear her all the way back to the 16th row yelling at him and pointing at the seat belt sign and she said something to the extent of "when this seat belt sign is on, you don't get up for ANY REASON". Imagine this flight attendant almost having a screaming fit and you get the image that I have of this broad. The man was old and obviously had a bladder control problem and this broad yelling at him like that was completely uncalled for. If she's that unhappy with her job maybe she should get off the plane and go work as a people greeter at Wal-Mart. I wish I would have gotten her name because it would be right here, but she's Vegas based, has long blonde hair and glasses, relatively tall, clops when she walks and looks like she trained at the Nazi school for the underpaid and undersexed. Do yourself a favor and stick with Southwest or American Airlines, Allegiant is for the birds.
Argh! Allegiant's customer service is MISERABLE! I've been on hold for 1 hour 16 minutes! A week ago we contacted them and asked if we could change two of the names on our intinerary (which included rooms in Vegas), we were told that "that's not a problem, up to 28 days before the trip, we can substitute names on an intinerary for $50.00 per name". Acting under that assumption, we booked a new flight and stay for a new weekend for a 2 of the people in our party (plus 7 new people). When we had decided who we wanted to subsitute for two of the older tickets, I called them back. NOW, we apparently can't change the names of the people on the hotel reservation!!! So, we're out the money for both of the old tickets! In addition, all of the other comparatively-priced hotels are sold out for that weekend (in Allegiant's reservation block). ....still holding 1hr 23min
If you decided to fly with this company, make sure you don't get sick, have a death in the family, or any sort of emergency the day of your flight. If you happen to get sick and go to the hospital and are unable to contact the airline the day of your flight they are, "unable to reimburse you for any part of your ticket, even if you have purchased the trip flex as a part of your ticket." The agent actually had the nerve to ask me if I contacted the airline the day before I got sick.
..Ummm....I don't think many people plan on becoming ill, but maybe that's just me. (Not the brightest bulbs in the box...if you know what I mean.)
I've decided to just fork out the money for the major airlines, so I can save myself time, energy, and headaches.
I booked 3 round trip tickets (over $1000) for my parents to travel between 12/2007 and 2/2208. They called us 2 months later saying they will no longer to business with the airport. They gave us 2 options - 1) drive 2 and 1/2 hours to the nearest airport where they are doing business or 2) get a refund. It is late November and booking the same 3 round trip tickets to travel between the time frame with different airlines would cost us over $1400. Allegiant airline said that it was not their problem and did not care. They will not compensate us the difference nor offer any partner flights to lessen the cost (they don't have partners). They say that if we do not decide on which option then the will not do anything for us and take our money. We would forfeit the tickets and money. The manager refused to give me the corporate phone number so I can file a formal complaint and said that they all go to him anyway. What bad business practice.
I have flown on this airline several times as well as my family. You can't beat the cheap prices. Be warned though, you do get what you pay for.
All but one of my flights were delayed, most of the delays were for 4-6 hours. My family just used them during the Thanksgiving holiday and they were delayed 8 hours coming in, which got them in at 3:30 in the morning and they were delayed 5 hours going home.
Don't expect the airline to care either. We got nothing but rude customer service and a lot of "oh, well." Aligiant is a very cheap alternative but it is like flying on a grey hound.
Customer service never answers the calls. Horrible!!!
I visited this site because I thought I had complaints - mine are nothing! - No 1-800 phone number - perpetually late service -my experience has been 2 - 4 hours late (on the Bellingham - Mesa flight), which can be quite inconvenient, an uncommunicative staff - no onboard coffee BUT - it's cheap, so take along a good book or two, some snacks, a puzzle book, a change of underwear and be prepared to miss your connecting flights, ferries, birthdays, etc. and have your own contingency plan, cuz you get what you pay for!
No one will answer the phone when you call........cheap is not BETTER...
New route - Plattsburgh, New York to Fort Lauderdale, Florida (non-stop) I noticed that the flight attendants and pilots were all very helpful and seemed to enjoy their jobs. Flight out of Plattsburgh 1.5 hours late due to "re-arranging" the bagage for weight reasons and de-icing. This concerns me because the flight was full and the company flies older MD87's....maybe I am worrying for no reason, but the plane seemed to take a long time to reach cruising altitude. Return flight was again packed but on time. All in all, a pleasant experience and CHEAP. I reserved a return flight with car (Alamo) for four days for hundreds of dollars less than had I flied Air Canada from Montreal. Parking is free in Plattsburgh as well. I'll be back. By the way...avoid the reservation lines...reserve via company website...really efficient.
My family and I are planning a trip to Arizona and found Allegiant air to be one of the cheapest, and it flies out of my hometown which is small and this makes it convenienct. However, a friend just flew with them and at the airport they advised him of all these extra fees he had to pay like segment fees and security fees. I went a little way into the booking path and on the final page it gives the amount to pay. Included in my amount it states "taxes and fees" which is also a link you can click on to see the taxes and fees. I clicked on the link and in these fees it states the security fee, the segment fees...etc. I then read the small print at the bottom of the page which read "this price does not include segment fees, security fees...etc." So in other words, they are not the cheaper airline because they are double dinging you for everything and you dont notice unless you spend time reading all the small print!! Not only that, but I guarantee if you do notice it and bring it up that you wish to not be double charged on all these fees they will tell you they are totally different fees to try to justify their fraudulant action! How ridiculous!! I thought it was great having this company come in to small towns and make cheap, nonstop flights for people but no way am I flying with them. I will spend a lot more to fly with Northwest, frontier, or Sun Country. I worked customer service the airline industry to almost six years and I have never seen an airline scam people in such a way ever before!
this airline is awful..our flight to Las Vegas was delayed for 10 hrs and all we got were some coupons for a discount on our next flight, like I would ever fly them again. Buyer beware..this airline is horrible and doesn't care at all about its passengers. Spend a few extra dollars and fly a reliable carrier
THEY SUCK!!!!! Tried to get a few days off to take a dying man to see a CARDINALS spring training game. We were loaded,kept hostage for 1 hour on a very FULL plane then were asked to get off and as we deplaned, the question was asked, "What if the flight is cancelled?" the response from the attendant was, "We don't cancell flights!" 10 hours later, after being held hostage in a VERY cold airport (the ONE and only maintenance man was "paged" to come back to work and adjust the thermostat which NEVER happened) with NO concessions or even a soda machine the flight WAS CANCELLED. Paid a fortune for NEW TICKETS WITH A REPUTABLE AIRLINE, PAID FOR A WEEKS WORTH OF PARKING so that a dying man could see a Cards game. WE NEVER MADE THE GAME, NEVER WERE REEMBERSED for the tickets that were NEVER used, and NEVER HEARD from Allegiant again. He is dead and I just paid off the trip. ABOMINATION!@!!!!!!!!!
I fly regularly nonstop from Peoria to Las Vegas and absolutely love this airline. The fares are the lowest anywhere and I don't have to wait around 4 hours for a connection somewhere.
As to delays, does anyone/everyone understand what SAFETY means?! De-icing takes some time and I'd rather have my plane de-iced before flying....I don't know about others anyway. Allegiant Air has come a long way and is up and growing all of the time. It's wonderful to fly in and out of small airports....very convenient. So what if you have to pay for pre-paid bags or specially-requested seating (if you want to request seating ahead of time) otherwise get to the airport in a timely manner like you're supposed to anyway. If you don't want to pay for snacks onboard, bring your own. Don't whine about it! Allegiant Air is a great airline to fly and is quite inexpensive if you book plenty of time ahead, especially but of course, it varies. If you want 1st class, then go to another airline and pay those high prices. I've personally flown Allegiant and will be happy to do so again and again. I've never had a problem and am quite understanding that SAFETY is a priority of this company. As far as I see it, since Allegiant doesn't cancel their flights, accept it and fly or go to another airline and see what happens....cancellations, stuck at the airports to fend for yourself, whereas Allegiant Air employees make sure that you're informed and take care of you. During a delay or diversion, I've just recently seen that both the airport diverted to and Allegiant Air offered options to the passengers to make sure that they were taken care of so people need to stop whining about the airline and realize that if you can't handle such, go pay the high costs at other airlines. Also, all airlines charge for "heavy" bags along with security fees, etc. I'd much rather wait for a weight & balance issue to shift luggage around than have an issue in the air. Get used to it cause it's not going to change probably anytime soon. We can thank idiots that cause problems on the airplanes for security fees, etc. Also, have you seen the other airlines overbook their flights; well, I haven't seen such with Allegiant and that's what they say also....they don't or at least do their best at not overbooking their flights. If it happens, I have heard they make sure passengers are reaccommodated some way. I used to fly AirTran Airways and do like them still but I have no problem with Allegiant Air whatsoever. Also, I believe some people need to read up on Airport, TSA and FAA regulations before spouting off negative comments about Allegiant Air. Although it's free speech, get educated on the airline industry. Plain and simple: if you don't like Allegiant Air, there's other airlines you can fly (higher prices 99.9% of the time though) and you can deal with lost luggage and connecting flights! Also, keep in mind when flying any airline that you're flying to get to a location, you're not going to live on the plane. If you've never flown Allegiant Air, give them a try at least once if you can. Thank you!
Flew on Allegiant from Bellingham to Las Vegas - cant beat the low fares and the service was good for the amount of money I paid. I brought my own snacks and I love the fact that I dont have to go to SEATAC for a flight to Vegas. The plane was clean and the seats weren't all that bad. I'd definitely fly them again.
I also never heard of this airline and I fly almost once a week for my job. I discovered it when my Father was diagnosed with cancer and I needed to get in and out of St. Pete frequently. The fares allowed me many more trips to spend with him before he died. I would say that during the peak summer I never had a late flight or bad experience. I will say luggage is alittle slow but then again try getting your luggage fast from anyone in Chicago or Ft. Lauderdale. I am now using this airline to fly my Mom back and forth to be sure she is ok and her experiences have been positive.
Allegiant Air is AWESOME. The crew members in SFB are the best. Captains Max V. and Diane M. are AWESOME. I just love flying with them. FA's MaryAnn, Johanna, Sue, Janet, Rose, Brenda, and Jeanne are AWESOME. I HIGHLY RECOMMEND ALLEGIANT TO EVERYONE. If you are gay, try to fly with Anthony M., Brandon B., Derek F., or Luis R. They are so cute! Check Allegiant out at www.allegiantair.com or call 1-800-505-8888 for reservations. Book online; its much faster.
If you are gay and flying out of Las Vegas, pray that Randy F, Mike F, or Captain Tullis are your pilots. They look hot in their uniforms!!!
Ever get the feeling that Allegiant Air's employees are posting "good" posts on this site to try to out-do the bad?! Pathetic.
The wife and I flew Allegiant from Missoula to Mesa on 12/21/07 and back to Missoula from Mesa on 12/28/2007. Except for running a little late each way, we were "very pleased" with the service we received. Departing from and arriving at smaller airports avoids the chaos of larger airports!! Allegiant customer service at both airports was very good. Flight attendants did a great job - very pleasant and helpful!! Captain & FO kept passengers informed of weather we were to expect when arriving at Mesa or Missoula/how many minutes until arriving/ etc. The only ding I can give Allegiant is that the plane we flew on each way arrived at both airports at the "departure" time so we we running about 35 minutes late but that was easy to deal with considering at larger airports our plane may have been backed up for a an hour OR MORE!! Very pleasant experience for us and we wouldn't hestitate to fly Allegiant again!!
Well it was not a Happy Day in Clearwater on 12/31. The flight to Fort Wayne Indiana was scheduled to leave at 4:10. We boarded the plane and after 1 hour and 30 minutes they deplaned due to mechanical issues. We then were given virtually no information other that they were troubleshooting the problem. A few pizzas and pop were ordered and we were told that we would leave by 11pm. From 7 pm to 11pm NO COMMUNICATION was provided to the passangers. At 11pm we were told that a plane was being flown from Orlando and was in route to take us to Fort Wayne. At midnight were were told they would begin boarding. At 1am they told us that Las Vegas operations were reviewing crew options since the crew were not availble. The airport was dirty, Allegiant staff were virtually non existent and passangers were calling Fox New, taking videos,calling airport management. The flight was full with children and eldery. At 2:30 am they brought in two police officers and told us that flight was canceled and would be rescheduled at a later date. At 3am they told us the flight would leave 1/1/2008 at 6pm. The bottom line was they did not have the planes nor staff to take care of the customers. There was a winter storm warning in Fort Wayne from 7pm that was lifted at 11pm. They were banking on using the weather as the excuse on this one! At 3am in Clearwater on New Years, the passangers were told to stand in line and get hotel vouchers to one hotel. Over 100 people including those in wheelchairs! the bottom line is that these people are not customer focused nor are they worth flying. Over 150people now will not be singing Allegiants praises nor flying. If they had only told the truth it would have gone a long way.
the worst airline I've flown. My flight was delayed for 4 hours. So I was late for work and they couldn't even faxed a paper to my work that the flight was delayed. Customer service is horrible. Flights to other destinations were delayed also. To calm people down the corporate person promised to buy everybody a slice of pizza. Ridiculos!
WOW...just a couple comments. I work for one of the major carriers, and we also charge security fees and landing taxes as do ALL airlines, it's not an option for the airlines. We also charge for overweight bags, oversized bags, and a very hefty price. With oil topping $100 a barrel what do you expect? We don't charge for snacks on the airplane, we give you a bag of peanuts that have approx. 12-15 nuts inside....or maybe a cookie. If that's what you want to pay the extra $200-300 for....we're glad to have you! We also have delays, but we're not going to buy you any pizza and give you sodas...you purchased an airline ticket for goodness sakes! If a department store won't have your size of clothing article in until next week are you going to demand they build you a walk in closet and give you a new wardrobe? You can find people that hate all the other airlines too, and have just as many stories of horrible experiences..the difference is the other airlines tickets cost more, again though..we'd love to have you fly with us! Bottom line, they're tickets are cheaper, and I have flown on them, and no it wasn't a free ticket because I work for the airlines. They had great service, cheerful flight attendants, good snacks (which I purchased) and they arrived at my destination within 15 minutes of scheduled arrival time. And be happy that they de-ice an airplane the proper way...it DOES take time, but it's for your safety, as well as any mechanical issues...we all have them, and we try to do our best. So if you want to get to your destination with no delays, a full belly, and extra money in your pocket...drive yourself there then the only one you can complain about is yourself! Have a great New Year and give them a try!
Allegiant Sux Big Roster!!!!! Ft. Lauderdale to Knoxville late twice with no explanation or compensation. 1st time on the 23rd of Dec three hours late (not becuase of weather any where) and on the 3rd of Jan. I am sitting in the airport now waiting over five hours and no explanation! I will never fly again on this crappy airline. I guess you get what you pay for. I say lawsuit for time lost and punative damages for being traped without explanation.
Happy new year! (NOT)
I had a good experience with Allegiant. The main reason I like them is the low prices even though they don't fly daily where I live. It saves me a two hour drive to a big airport - I save on parking and for the price, its not too bad. I will fly with them again. My 2 cents.
I've flown Allegiant many times from Peoria to Las Vegas without any problems. I've also flown with my family from Rockford to Sanford(Orlando) without any problem. For the price you can't beat it. I think overall they do a fine job. They can't control the weather or heavy air traffic leaving Vegas.
just lost $128 on 2 tickets that I bought back in 2007 for a trip coming up. I went to there web site to check and they CUT the price in HALF 1/2 I called to see if i could get a refund and they said it would cost $50 each way
($200)thats more then the new tickets. I'll stick with United AA.
Allegiant Air Corp Phone # in Las Vegas (702) 851-7300 #3
As for the comment on getting a cheaper ticket later, if you know anything about travel you will find that prices on airline, rental cars and hotels change from hour to hour. At one hour a ticket might be $205 one way and then an hour later it might be $29. I've seen that many times as I travel. I just have to hope that I log in to the sight when the prices are down. You can't expect to get everything you want, after all this is not Walmart and you don't get refunds. And as for the other comment above, Allegiant does list all prices in fine print as do all other airlines, and yes, you do know what you will be charged when the invoice comes up and you have the choice to choose whether you wnat to pay the price quoted or not. Apparently quite a few of the above commentors do not travel very much or they would know the ins and outs of the travel industry. You have to check continually, and yes, you must be there 2 hours early that is for any airline since 9-11. I have traveled the BIG airlines and they all have mechanical difficulties and they all have to be de-iced at some point, so the best thing to do is learn patience! So with all that being said I am a frequent traveler for business and pleasure not an employee of Allegiant. Just sit back and enjoy the ride!
I am 60 years old and flying for the first time in my life in May. We are flying on Alegiant going to Disneyworld out of Roanoke, VA. After reading some of these comments, my fear of flying is pretty intense now. I hope and pray my party has a positive experience with the airline.
My husband and I have both flown Allegiant although at different times and to different destinations. We have never had a problem. Flying direct is terrific. Seats were all leather, large and comfortable. Aisle and leg room were better than any other airline and I've flown them all. Attendants were polite and helpful. It's wonderful to be able to get in and out of small airports without the problems of the larger airports. Recently had to fly out of Atlanta and it was a nightmare. I hope Allegiant continues to grow, survives in this hostile industry and we will continue to use it. If one cannot survive without snacks for a couple of hours, you're in serious trouble. Lighten up people, this airline is a bargain anyway you look at it.
Sorry. Not really a bargain. By the time you pay for a reserved seat, each bag which must be 50 lbs or less, taxes, booking fee, long distance call to them, it's no bargain at all. We ended up paying over $2500 for 4 tickets. The only good thing was the direct flight. There is no online boarding pass or check-in option. You stand in a long long line to get to the counter where you wait several more minutes to get your paper boarding pass. Once on board, you pay $2 for a can of soda. Don't expect hot coffee, because that's not available. If you want a pillow, you'll be offered a travel pillow to buy for $7. If you have a child that wants the little plastic wings, you'll have to pay for it. A deck of cards? Pay for it. A small bag of chips will cost you $2. Your reserved seat will cost $12 each way and then they put in the caveat that it's not really guaranteed that if they don't reserve it then they'll give you back the fee you paid. Customer service is extremely low on their priority list and hospitality is in the negative zone. Not even a cup of water will be provided to you. And make sure if you bring your own food that you bring your own utensils, they won't give you a fork and their look with disgust at you if you ask for a napkin. Come on, guys, a can of soda and a bag of peanuts could go a long way towards customer satisfaction for a small price. Fort Lauderdale - we arrived at the airport at 6 am and there was a long line going half the length of the terminal outside of the roped off line. We got our boarding passes an hour and 20 minutes later. I am lucky and have the option of going on JetBlue direct to the same destination from another nearby airport and I will definitely go that way next time. The free parking from Plattsburgh, NY airport was not worth the frustration caused by slow and inhospitable Allegiant air. I don't think they will succeed and I don't think they are competitively priced.
I tried to book online, but it wouldn't complete the purchase. Later I booked online ok. Then my credit card statement showed the 1st one went through (got nothing from Allegiant on 1st one, but got same day confirmation on 2nd one). Allegiant initially said their mistake, and would refund the 1st one. They refunded the 2nd one (cheaper)instead and accused me of scamming them by buying an exact duplicate flight that was cheaper. I could not believe the way they treated me, insisting that they "knew" that I did it on purpose. The frontline girls were nice but the "lady" I was referred to wasn't (nice or a lady). My first and last use of Allegiant.
I just purchased tickets for my daughter and her 3 little girls to go to Disneyworld from Des Moines, IA. I have to travel on another airline to meet them in Orlando. After reading these items I am really concerned about their flight arrivals. I also did NOT know that even though we purchased assigned seats they may not truly get them...is this a reality?
Complain, complain! As commented on in this blog, every complaint here can also apply to other airlines. I have used Allegiant for the first time to fly from the Tri-Cities, WA to Las Vegas and back and had no problem whatsoever. Yes, our plane left for Las Vegas 20 minutes late but we arrived on time due to tailwinds. So, I couldn't complain there. You do not have to pay for a seat. The choice is yours as I found out after I paid that I could have let them do it for no charge. No problem, I'll just remember that the next time. I did not have to pay an internet convenience fee but I would have paid one if I'd used their service directly by phone. Also, from the Tri-Cities, WA airport to Las Vegas, the baggage check is $10 for the first bag and goes up. You can also avoid that by doing carry-on. Come on, you can do it. It's amazing how much you can pack into a small space if you have to. I used one carry on for the overhead bin and one medium size carry on shoulder bag that fit under the seat. I had plenty for 7 days. In closing, Allegiant can be a very inexpensive trip if you play the game right. I never encountered any rudeness. But then, there are the perpetual whiners in any group. There are horror stories with any airline to be told, not just the lower priced ones. It happens. Welcome to the real world. Try Allegiant - you might be pleasantly surprised.
We bought a flight/hotel package to Las Vegas. Our flight was delayed due to fog so we lost a night. The ticketing agent at the airport said we would be refunded for one night's hotel stay. When checked in at the hotel, they said we should be refunded for one night's stay because they were not charging the airline because they were informed ahead of time that we were not coming in as planned on the first night. When we tried to get our money back, that was different story. I talked to the first customer service rep and was told we would see a refund on our credit card. Never happened! Called back, told that it wasn't their policy and that it would never happen. Called back again and wsa told to file a complaint. Nobody knows anything there and the customer service is a joke.
DON'T FLY ALLEGIANT
I will be flying Allegiant in mid-April from Stockton, CA to the Phoenix/Mesa airport. This will be my first time with them. After reading others' posts, I'm a little anxious, but the choice to book with Allegiant was based on price. Previously I was a regular on Southwest, but Allegiant was only about 1/2 the cost. Also, with the latest news regarding Southwest's failure to maintain their planes, I'm happy to not be flying on them this time.
If you're flying Phoenix-Mesa to/from Sioux Falls, be prepared for a 1 hour delay. I have flown this flight several times of the last year and they are ALWAYS late. However the website will list the flight as on time even after the scheduled departure time. Apparently there is a problem on the morning's Cedar Rapids flight that causes it to take 1.5 hours to depart CID for Phoenix-Mesa. I just don't know how this flight manages to stay off the government's chronically late flight list...
I just wish the airline could post realistic departure times.
Finally got back from Fort Lauderdale
after the Allegiant flight was delayed 9 times for a grand total of 17 1/2 hours in the airport. A flight going to Peoria was canceled with the customers only being in the airport 4 hours. Why was our flight not canceled? And how do you contact a Live person at Allegiant, called the reservations # and was on hold 30 Minutes called the 800 # it says to use the website and then hangs up. Emailed them several times with no response, does anyone there even care about customer service. If they had spent 17 hours
in an airport with an 8 year old a 2 year old and three 70+ year old women in a group of 12 they would bu PISSED too.
I'm a frequent flier on Allegiant Air to Las Vegas. I have found that there late leaving or coming back 50% of the time out of MId America airport outside St.Louis. It is what it is. A low cost airline offering low cost flights who will nickel and dime you for everything. Even after all of this, I still always fly Allegiant!!! Why???? It beats all other air carriers that fly out of St. Louis major airport by $150 a round trip ticket. That Leaves more money to play with in Vegas!! Also, all these safety concerns about their aircraft are just not true. The MD 80 has always been and continues to be one of the safest plans ever built. Give them a try....You might be surprised.....
Just got back from Vegas last night to Grand Junction. When we checked in at McCarran we were told out flight was 2-3- hours late. "You should have called first", were were told. Gee sorry, I actually expect some modicum of punctuality when there are no major storms on most of the country. When we arrived at the gate, we noticed ALL of the Allegiant flights were 2-3 hours late, but no other airline had any delays. Not a lot of confidence right now. Then we see passengers being moved from one gate to another, then called back to another gate. And at NO point were we ever given an explanation as to why their flights were late. That was really infuriating-p make something up at least, but it better be good if ALL of your planes are late. Once we took off, 2.5 hours late, the lovely stench of human waste fill the cabin- apparently servicing the lavatories wasn't high on the list that day.
I would like to talk to someone at Allegiant, but their website makes it apparent that they don't wan't you to- no customer service number or e-mail. You can write us a letter though- maybe we'll respond in a month or two?? I will have to think long and hard about using Allegiant again.
I flew the 8 of use from Lincoln to Las Vegas. I despise that putrid town, but I was only using it for the cheap flights. I then rented a van for the 4 hour drive to my relatives in outer LA.
For some $1,500 round trip at the time, it was a steal. Heck, you can pay that for one person on some of these airlines.
To some of you who didn't have a rousing good time on the plane, what were your expectations? My crew was fairly friendly and though I had no interest in buying a buffet of overpriced snacks or drinks. Good lord, its a couple of hours, I can pocket a health or candy bar if I am going to get hungry. They do give you ice water if you ask.
To purchase a flight ticket for a 50% of what anyone else would charge and then gripe about some detail that happens in any plane is just a lot of whining.
You travel smart and you don't have to pay any extras. Read their rules, not to hard to get folks.
Have flown twice on Allegiant from Lansing, Michigan to Orlando/Sanford, once in 2006 and just recently (left Lansing on 3/30 and returned on 4/6. All flights were on time, staff was very friendly, planes clean, and baggage handled with care. Had to wait longer for my bags in Lansing, but assume that is an airport personnel issue, not Allegiant's, as the plane was flying back to Sanford shortly after we landed. I have also booked cars with Alamo in Sanford via Allegiant, and was impressed with the price and cleanliness of the cars and the rental facility. All in all, I LOVE Allegiant and intend to continue flying with them and have encouraged my family and friends to try them. However, it would be nice to have other locations serviced from Lansing, MI. Currently can only go to Florida. Please add more flights!!
Bought 3 Round Trips from Tampa to Chattanooga, Checked 6 bags. $349 TOTAL!
Tell me where else you could do that!!
Who needs an assigned seat! If you must have one, pay the extra dollars.
Bring your own food on the plane. The stupid bag of nuts and half a soda you get on the Bigger airlines is not worth the extra airfare.
If you are booking a discount flight, expect discount service. I expected Chickens and hay bales on the plane , but was surprised by the Big seats. The early check-in time, 2 hours before sucked, but hey, for the cheap price it was fine.
Most airlines have lateness and trouble with customer service. If I fly and pay for first class services, I expect that, If I buy round trip tickets for $80, I am just happy to get where I am going for that price.
I will fly them again. All the horror stories are probably correct, but I have had them on all airlines. JETBLUE has some of the best rating of all airlines, except that one little 12 hour stuck on the runway thing. I bet those people will never fly Jetblue again, but overall they are top rated.
I say chill out, Pay more for "better" service. Or be cheap and take your chances. I am cheap and take my chances.
I have flown to a number of destinations using this and other airlines. It is my contention that other airlines would do well to take a page from Allegiant. My goal is to cut my bottom line price, so I understand that there must be some corners cut to do this. If you plan to go somewhere and want to get there without the hitches and delays that hinder Allegiant and other airlines (isn't there a TV show about this?), I suggest that you drive yourself. I too have suffered delays, canceled flights, etc. I would rather suffer through a delay than fly anywhere with unsafe weather conditions or on a plane that needs attention. My new, well-maintained cars have had issues, sometimes when I really depend on it to take me somewhere, emergency or not. I'm stuck trying to rent, beg, or borrow another vehicle at extra cost and delay. I am sure that planes have problems occasionally as well. I can kick the tires, moan, groan, and whine all I wish, but the car still won't provide me with a safe ride and wastes time.It is difficult to find parts and a mechanic on an immediate basis to fix my IMPORTANT VEHICLE so I can get to my IMPORTANT destination. I have found that the airline industry as a whole works to provide service if there is a personal or family crisis, but again, safety is the issue at stake. Weather will not improve on demand. It occasionally takes longer to deice a plane, salt a runway, etc, just as a car does. If someone that I love needs me, I know they would rather I get there safely rather than on time. I do have sympathy for the gentlemen that did not have time to realize his dream, but if it was that IMPORTANT, be prepared to take a financial hit, to reschedule and/or travel on another airline, due to weather or mechanical problems, because that is the reality of flying, and suffer SILENTLY. Trust me, any airline wants to see that you arrive at your destination safely and without problems. This makes financial sense, planes not flying are not making money for the airline, so they have a vested interest in getting you where you need to go in a timely, safe manner. I have never heard of any airline that canceled a flight because they WANTED to INCONVENIENCE YOU. Here are some tips learned from frequent fliers:
1. Have a CONTINGENCY PLAN and know you may have to use it.
2. CARRY NECESSITIES with you.
3. Provide yourself with ADDITIONAL FUNDS if there is an EMERGENCY beyond your control.
4. PLAN to ARRIVE at your destination a day or so EARLY so you can reschedule if necessary. 5. SUFFER POLITELY, and QUIETLY-- be adult enough to wait for further information or work with an agent to find a solution--YOU WILL RECEIVE BETTER SERVICE no matter who you are dealing with.
6. BRING SOMETHING TO DO, a book, game, or small toys.
7. PLAY WITH YOUR CHILDREN while waiting or on board. The other passengers will THANK YOU..
8.GET OVER YOURSELF, WE ARE ALL JUST AS IMPORTANT AS YOU ARE!
My family flies Toledo/Sanford/Orlando quite often. We have a home there and all our family live in Fl. I have lost track of how many times we have flown this flight. It's darn near perfect if you ask me, leaves on time and for the most part gets in early. Can't say enough about Alamo, walk across the airport lot, get my car, on the road in minutes. And are you kidding me?? We can't get a tank of gas for the price of a ticket. Also I watch this the Allegiant Air website often, did anyone else catch the 19.00 fee they had for April 1st., no joke, they ran it for several days, Toledo to Orlando...I love this airline, people think I work for them the way I talk....
How in the world would Allegiant cross the water lines while making coffee for passengers??? I also formerly worked for Allegiant. We didn't even serve coffe to the passengers. No hot beverages at all. Allegiant was the best place I ever worked, with the most qualified group of people working for them, and I will regret leaving employment with them until the day I die! Same old cheapskates wanting something for nothing. It's not good enough that you get a ticket for $29, but now you want free snacks. Always amazing to me that people couldn't go two hours without shoving something in their mouths.
I live in Vancouver Canada, I have flown allegiant air 4 times from Bellingham to vegas and am going to be flying with them again shortly for a stag. I have had a delay (2 hours big deal)and they cancelled a morning flight only to rebook a group of 10 of us on an evening flight the same day. It takes us 1 - 1.5 hours to cross the border and get to the airport from vancouver as compared to flying out of vancouver (45 minutes to airport). The difference is you save almost $250 - $300 on the flight depending on when you book and save on parking which covers your gas money to get there. From reading previous posts people like to complain about baggage/segment/ security fees we have them in canada too and when I talk about my savings that includes the fees - final price versus final price. It's a great deal staff have always been friendly and delays, well, they happen. I am constantly recomending Allegiant to friends and family and everyone I know recommends them as well. I guess thats why allegiant has 3 flights a day Bellingham to/from Vegas during peak months. They cant be doing all wrong or thier flights would be empty and not as frequent. KEEP UP THE GOOD WORK AND I'LL BE FLYING AGAIN SOON
Hi nice blog.ll my dreams came true in Big Bear hotel i never enjoyed one like this restaurant in my life
I think a lot of the negative comments being made on here are by people who have never flown and have no frame of reference. Allegiant is a good bargain airline. Delays happen with every airline, in fact I just had to stay overnight in Atlanta because Delta couldn't get flyable plane to Orlando. Every airline is going to charge you if your bag is over 50 lbs. Every airline is going to charge you to change a non-refundable ticket (Delta has DOUBLED their fee in the past 9 months for this from $50 to $100). Not every airline is going to charge you for peanuts or crackers, but WTF cares??
If you want a cheap direct flight from a small town to Orlando or Las Vegas, Allegiant is the way to go.
MY wife and I have flown Allegiant Air 7 different times from Lincoln, NE and Sioux Falls, SD to Las Vegas in the past 2 1/2 years. We were only detained one time; departing Las Vegas for a mechanical problem and that was only for an hour. All other flights have been on time and some with early arrivials! We pay for seat assignments because we get priority boarding and can sit where we want. We've never been "bumped" for this service, either. The seats are decent sized and leather. My only negative comment... I wish you were able to get boarding passes when you book online, especially when you pay that little extra for the seat selections. By the way, the $$$ we save in parking fees at the smaller airports pays for the seat selection fees. I almost forgot to mention the flights are direct, no connections! For the money we save and the convenience Allegiant offers us, we'll fly them as long as they operate. As for those who choose to complain and probably won't fly Allegiant again.....GOOD! The rest of us who appreciate Allegiant won't have to listen to you whine, piss and moan as we head to our destination enjoying the flight while saving time and money!
Yes Allegiant Airline is great.I have flown over 24 times , between St Pete and Chattnooga. Yes it has late , big deal it sure beats driving 10 hours.
But hey what's up. I booked three flights leaving Friday coming back Monday. Then found out by website, they are cancelling that those days, Then found cancelled Fridays. What's happening , are they trying to go out business??
Allegiant has a culture that the customer is never right, they are without a doubt the rudest bunch of people ever. After calling, no 800# of course, you are placed on hold for at least 20 minutes and issues are never resolved. I fly them very week because they are the most convenient but I hate very minute of it. If any other airline would fly direct from ABE to ORD I'd switch even if I had to pay more. The ground people are very nice but not Allegiant employees. By the time you add all the hidden fees, canceled flights and tricks to add cost the flights are not cheaper. They also make an effort to be sure you cannot get refunds by requiring you send a letter, what a joke. It is for sure us against them and I think they hate us!
You can never blame an airline for a the bowel movements of animals or a loud child. I have flown Allegiant 6 times out of allentown pa and the flights we wonderful. The staff is wonderful to deal with and the prices are much less than bigger airlines out of bigger airports. Great job Allegiant!!!!!!!
Wow, complaints complaints complaints... Is that all you people do? If you don't want to fly this airlien, then don't! Its amazing, passengers saying "i will never fly this airline again!" and next thign you know, they'd be flying it again the next few months. The base fares are cheap and of course they don't include taxes and fees. You complainers are just a bunch of cheapos and brats and need to stop crying. Fly other airlines and pay more for the ticket if you want free in flight snacks. Oh and by the way, a lot of airlines are charging for check in bags now and later on ALL airlines will. I say allegiant is a great airline, if you're not too picky and complaining about every single thing.
I've flown Allegiant 4 times in 3 months. South Bend IN to St. Pete and Ft. Wayne IN to St. Pete. One delay because of horrible weather, I did not mind the wait. I've had no trouble with this airline, flights were good, attendants nice, check in a breeze. All airlines ask for the 2 hour check in window, so that is not an issue. On my last flight all passengers were loaded and ready to go 10 mins early, so off we went. Allegiant does not overbook or do standby, so no waiting on stagglers or getting bumped. Where else can I buy a ticket for 59 bucks each way? You are allowed 2 carry ons. Do it and save a buck and time waiting for baggage. I don't care about snacks. Some people on here are acting like they will starve to death on a 3 hour flight. Take a cookie with you. Buy a water or pop after going thru security and you are good to go.
I have flown Allegiant airlines many times to Las Vegas and only once did my plane get delayed. For those of you whinning about paying for baggage many main line airlines are charging a fee for the second bag checked. Pack a carry on and save 20 bucks. I have never pre-paid for my seat and have never got bumped. Allegiant doesn't oversell their flights like big commercial companies. The planes are well maintained and the crew are wonderful. If you want to complain about the customer service most of the employees you all are complaning about aren't even employeed by Allegiant. If you fly out of Lincoln, Sioux Falls, and other small airports it is the express company like United that is ground handling for them. Allegiant has no controll over disciplinary actions that is the express companies job. Those people get their paychecks from United, Delta, AWAC,Skywest,Mesa,Northwest ect. Please know the fact before you complain. For those of you complaining about pets all airlines accept pets. I love Allegiant and will fly them as long as they service a community near me.
As to the positive comments - think about it people do real customers go online this frequently to post positive comments, or is it Allegiant Air trying desperately to make itself look good.
This airline uses some of the most horrendous business practices I have ever seen. Their "click through agreement" is a joke that they use to extort people's money. This is a classic, class action lawsuit play. The way they operate a single class action will bring this company to its knees. If there's a good class action lawyer out there wanting to take this one - let me know. I've got the time and inclination to be the lead plaintiff and put this company and its scum bag, business hacks in the gutter. Maybe we could even put together a fraud complaint and go after some of the executives personally. Americans can't let horrendously unethical business people hide behind legal technicalities any longer. People like this are destroying the character of our country.
My whole family lives in Las Vegas (44 years!), and we also own a ranch in Montana. We all started flying on Allegiant on one of their very first flights from Las Vegas to Missoula. (Our kids and grandkids think they began this service just for them!) No layovers in Salt Lake or Seattle, & direct flights are great when traveling with kids/babies! 2 hours total flight time. We have all flown many, many times a year...with 15 of us, that makes for a lot of fares over the years! Now, that all being said, the fares used to be REALLY good. $29. to $59. each way on average. Today, I made reservations for my daughter, son-in-law and granddaughter. Base fare was $138.inbound & $199.07 outbound per person. Doesn't sound too bad yet, right? After all the taxes, fees, seats, etc.etc., I paid a total of $1,275! for a 3-day round trip. Yes, this is for a holiday weekend, but for Allegiant, that was really high! The convenience of direct flights is still wonderful... however, the add-on fees are killing me! BTW, did you know that the "convenience" fee they tack on is actually for booking online?! The only way to circumvent the fee is to physically go to an airport ticket desk to make the reservations. The fee is also utilized when you make a phone call to a live person...after waiting for quite a long time on a non-800 number! The route to Missoula from Las Vegas flies 4 days a week, and is still the most economical and convenient for our large family, but all the extras are starting to get to me! We will continue to use Allegiant in the future, even so. Just my 50 cents worth!!
Buyer BEWARE.... Flew from Vegas to Santa Maria and back..... Both segments the plane was 2 hours late. Luggage took just about the same amount of time...People are RUDE........advertise low fares to get you in and then charge you for everything...can't even call them without spending at least 40 min. on hold.........I KNOW YOU WANT TO BUT DON'T DO IT.....DON"T FLY THEM
Kinda like EBAY if you think they may be shady buy from someone else...
I have flown Allegiant air from Ft. Lauderdale and Orlando direct to Tenn. nine times. I have never had one bad experience. I have three more bookings for future flights. From the posts listed here, it sounds like most of the complaints are from or to the Vegas area. All I can say, with the soaring price of gas, we better hope this airline stays afloat for those who appreciate what they offer. Tolerance, patience, and gratitude, is no longer a vertue of Americans!
I flew from Orlando,FL to Bristol, TN and had my baggage ripped apart. The customer service clerk at the front desk was rude. She didn't care the baggage was damaged. I filed a claim, which they rejected. You can look at the image in the Google site. They take no responsibility and charge you to tear up your luggage. They SUCK!
My family and I flew Allegiant on 5/31 and return trip on 6/7/08 from Shreveport to Sanford. I must admit I was really nervous at first because of all the negative comments but I must say this flight was excellent. The flight crew was very interactive and kind. We played games on both flights which were good for kids and adults. The fare was oh so cheap for a family of 4 round trip to Sanford we paid $550, even with the rental car it was cheaper than we would have paid flying one the major airlines. I will fly Allegiant again.
I find the comments funny...."Allegiant employees must be posting comments, to offset the negative ones" Give me a break! We all know that nay-sayers are far more likely to post than those who were happy with their experience.
Most of the complaints here are situational or the exact same complaints one would hear about other airlines. Delays; baggage lost; 20 min. on hold w/ cust. serv., rude employees, charging for overweight bags, charging to change tickets, charging for a BEER??!! Are you kdding me?
Having flown Allegiant several times out of Lincoln (oh, I am a teacher, NOT an Allegiant employee), we have been very pleased. Neither Lincoln, Omaha nor KC can come close to matching their fares (we have paid $59-79 each way) And the direct flight is wonderful. The only extra we pay for is to check a bag, and liquor on the flight--which we would pay for on ANY airline.
My biggest concern is a cancellation since they only fly on Sun & Thurs.
But after having been severely delayed/cancelled for EVERY flight I have taken between Lincoln & O'Hare over the last several years (3 or 4 flights), I realize this is an industry problem.
Allegiant is not immune to idustry problems...but one they are immune to so far is the lack of profitability! Clearly, there are quite a few happy customers!
I am a regular person, not an Allegiant employee. I have used their service several times between Las Vegas and Des Moines. The have been nothing but courteous and professional, and on-time, even in marginal weather. Yes, there are extra fees and things that passengers may have provide themselves, but overall, their service is an exceptional value for penny-pinching teachers like me. I especially appreciate the non-stop flights. Problems and delays occur in any airline. We should all be grateful that Allegiant makes flying still affordable for middle class people. Not too long ago only the wealthy could afford to fly, and everyone else took the bus. Two days on a Greyhound from Vegas to Des Moines? No thank you!
I flew on Allegiant last year from Knoxville to St. Pete/Clearwater, and had a excellent flight. No delays, no problems. Cant beat the price. Am going to do so again in August. I think delays, extra charges are with every airline.
I flew on Allegiant in May of 2008. I enjoy flying out of a smaller airport. Security check went well. The staff was pleasant. Aside from paying for a drink and pretzels ($2.00 each) it was fine. I would definitely fly with Allegiant again. I did not have any baggage issues. As a rule... I only bring what fits in my carry on. No hassles! So with $4 in hand and 1 carry on bag. You are good to go. Who needs frills. Lots of smiles and pleasant exchanges plus low fares = Allegiant Air!
The problem with this airline is not that they have problems, all airlines do, it is that they are not responsive to customers when they do have problems. My daughter's flight from St. Pete to Chattanooga was booked wrong. I do not know who booked it wrong. Neither did they and they did not care. They told us the flight was full and everyone had shown up. This was not true as there were three empty seats on the returning flight. They were not willing to change the date form 7-11 to 6-13 and allow her to fly with us back. They would not work out anything. We were willing to pay for another full price ticket. No deal. They have rules, I undersand, but they are not willing to accomodate you by bending the rules or make any special concessions. Other airlines will do what they can to appease a customer. If they all act like this, no wonder they are all going broke. My mother was in a wheelchair, and they refused to put her upfront. Our luggage was over the weight limit and they gave me a trash bag to put clothes in to carry on as I had no carry on bag. The trash bag was used with half empty soda cans in it. When we got off in Chattanooga, they pushed my Mother's wheelchair
up my heel and onto my leg. I will not fly this airline again. I will punish them by withholding my money and making sure everyone knows about it. Companies that have poor customer service usually do not survive long. Economical is good, cheap is just that--cheap.
Fly this airline at your own risk. Make sure you read the fine print, have your own food, weigh your bag, and have an alternative flight selected in advance in case you have to book another one. Also don't count on getting any money back from them. Further bring an interpreter with you--most of the staff is foreign.
The first thing that is funny is that so many of you whiners talk about "When Allegiant goes out of business". What a JOKE! Allegiant is the second most profitable airline in the country! They are one of only two airlines in the US that is making money right now! How do they do that? They provide a quality service to the people who need it and they get plenty of repeat customers. I fly on them almost weekly and I do plenty of others that do also, especially from their Rockford base.
They have some of the safest airplanes in the country! Maintenance delays do happen. For gods sakes, don't take it personal! You will get there people. It isn't an attack on you when an airoplane breaks. Also, like most any airline they DO NOT have mechanics at each and every destination. They use contract maintenance people who are trained on their aircraft but not always standing there with a wrench at the ready.
Get real, luggage gets lost! Do the math: 150 people on a flight, averaging 2 bags each, 200 flights a day! I was on a flight into Rockford a few weeks ago and we were in sever weather. We hit what I recognized as severe windshear. The plane dropped close to a thousand feet and the pilot pulled the gear back up and diverted to Peoria. People on the plane were bitching because he didnt land! The general traveling public are impatient complainers! As my buddy Walter always says: SHUT THE HELLO UP! Take your trip, be happy and don't think the world is out to get you!
MOst of the staff is foreign? You idiot! Most of the counter and ticket staff at the stations are employed by the AIRPORT not by the airline! Oh my god, I have never seen people that don't have a clue like all you complainers do! The poster above this one agrees totally, I am sure! With jet fuel nearing $6.00 a gallon, expect some changes in what you pay with EVERY airline! Do you think that airplane flys for free? Stay the hell home or pay up and shut up!
I can't help but laugh at some of the posts here..Yup, there are just some people who have nothing better to do than complain. I work for another airline, and yes most of the airline employees now at the ticket counters are not direct hire by the airline they are contracted by the airline..And with the rising fuel costs, why do u think most airlines are now charging for stuff that used to be included in the price? There's only one solution to your complaints, if you don't want to fly with them or pay for these things, then don't! Just drive or something lol..Its funny cause, i hear a lot of passengers saying they will never fly with the airline again, and then next thing you know they're making reservations after a few months.
QUESTION?
Has anyone flown from Ft Lauderdale to Plattsburgh?
Just wondering how it was.
Thanks
I have been the wife of an airline captain for 6 years and maybe you all should know a little something from the "other side" of the plane. I have never met anyone in my life who knew exactly what it was that they wanted to do at such an early age. My husband absolutely LOVES to fly. He has to leave us often and he only sees our 3-year old son 3 days per week. (Sometimes less.) He had been furloughed (laid off) and released from airlines due to lay-offs or airlines "folding" at least 5 times during the first 3 years that we were together. Post 9-11 was especially bad. But he held his head up high and kept going back for more. In fact, when our son was born, my husband had to leave us 24 hours after the birth to attend mandatory training. He loves his job and takes SO much pride in flying those airplanes. He gets SO frustrated when yet another airline folds or another one declares Chapter 11. He hates it that the price of transportation in this country is such a mess right now. But all in all, he wants to get the customer to their destination as safely and timely as possible. When there is a mechanical problem he is just as frustrated as the passenger. When there is a delay on the runway he gets mad, too. But, all in all...people should appreciate that the men and women who are flying their planes really LOVE what they do. He talks about making the flight attendants happy and making sure he tells them that they do a good job. So....so what if you have to pay that extra dollar or two for your soda or snack. Think about the BIG picture. When transportation in this country takes a hit, so do your airline workers. You can choose not to fly if you want...it's that easy. They just want to keep employed doing what they love to do and giving their passengers the best service possible.
I HAVEN'T FLOWN WITH ALLEGIANT FOR 2 YEARS BUT ALL PREVIOUS FLIGHTS WERE GREAT. FLEW FROM SPRINGFIELD MO. TO LAUGHLIN NV. FROM MID AMERICA TO VEGAS. HAD ONE PROBLEM WAS GOING TO TAHOE AND RENO WAS FOGGED IN SO CAPTAIN DECIDED NOT TO GO. THAT WAS FINE WITH ME RATHER BE SAFE THAN SORRY. THEY GAVE US OUR CHOICE FOR A REFUND OR THEY WOULD TAKE US TO LAUGHLIN WE DECIDED TO GO TO LAUGHLIN EVEN THOUGH WE HAD ALL WINTER CLOTHES. AFTER RETURNING HOME I E-MAILED TO TO TELL THEM THAT THE FIGHT TO TAHOE WAS HIGHER THAN FLYING TO LAUGHLIN AND ASK IF I COULD GET A REFUND ON THE DIFFERANCE. THEY WERE VERY ACCOMADATING GAVE ME A CREDIT ON MY CREDIT CARD. MAYBE YOU PEOPLE MIGHT WANT TO TRY E-MAILING YOUR COMPLAINTS. IF YOU WANT A NIGHT MARE FLIGHT TRY FLYING INTO O'HARE IN CHICAGO. I WAS FLYING TO HARRISBURG PA. FROM ST. LOUIS HAD TO CHANGE PLANES IN O'HARE GOING AND COMING. 1 HR. FLIGHT FROM ST. LOUIS TO CHICAGO 1 1/2 HR. FLIGHT FROM O'HARE TO HARRISBURG SPEND MORE TIME ON THE RUNWAY IN THE PLANE THAN I DID IN THE AIR. NOW THAT IS SOMETHING TO COMPLAIN ABOUT. SET ON RUNWAY IN ST. LOUIS FOR 2 HRS. THEN IN CHICAGO ON RUNWAY FOR 2 HRS. WHY DO THEY LOAD THE PLANE WHEN THAY KNOW THERE ARE DELAYS. I HAVE NEVER HAD ANY PROBLEMS WITH DELAYS ON ALLEGIANT. IF I DO START TRAVELING AGAIN WILL DO MY BEST TO FLY ALLEGIANT. WISH THEY THEY HAD OTHER FLIGHTS TO MORE PLACES. SELF EMPLOYED DO NOT WORK FOR ANY AIR LINE AND SURE WOULDN'T WANT THERE JOBS WITH ALL YOU BITCHIE PEOPLE. YOU WANT FIRST CLASS PAY FOR IT. I WILL STAY WITH ALLEGIANT. SIGNED MARY FROM MISSOURI.
sat in a hot plane no air in 100 degree heat for 45 minutes and the head stuardess say she was hot also and she had been working 14 hours finally convenced air personel to let us deplane for 20 minutes then back on the plane another20 minutes before the plane could be started and the air turned on returning the same weeked from las vegas had to wait 3 extra ours for another of their planes to arrive to board us because our plane wouldn't start and had to be towed away. some times cheaper is not better i'll look at southwest next time.
I recently booked two tickets from Tampa to Chattanooga and bought the Trip Flex in case I needed to change my dates. When you buy the Trip Flex you have one year from the time you book the flight to take your flight. Keep in mind your credit card has already been charged. When I called to change my reservation I told the representative (she was rude) that I wanted to change the reservation from September to May (8 months out). Well guess what - their calendar doesn't go out that, so I could either be charged $53.00 to cancel the flight and then call back in November to book my flight for May OR book a flight now for January and pay $100.00 more for that flight and then call and cancel that flight in January to rebook in May. AND if the flight in May was cheaper than the one in January, oh well I wouldn't get a refund for that. Well, with no real option I cancelled the flight and told the representative to credit the remainder of $238.00 back to my credit card. OH NO we can't do that, we'll hold your funds until you decide to rebook within the years time. I have already called the corporate office in Nevada and left a message for the CEO of the company, Maury Gallagher to call me. I'm sure that won't happen. I also plan to call a friend that's an attorney next week and see what he advises. This was going to be my second trip with this airline but I assure you I will never fly with them again. Nowhere on their website are you told that their booking calendar only goes out six months when you buy Trip Flex.
You know, I've read an awful lot of bad comments on here about Allegiant. And, most of it is stupid stuff like the most recent one regarding the trip flex option. If you READ the terms and conditions (that you agree to), you would know exactly what you're getting yourself into. And, when you begin the booking process, right on the FRONT PAGE OF THE WEBSITE, it says "now accepting reservations through....whatever date". That's how far out they are booking...DUH! I personally fly Allegiant all the time and I know they tend to have some delayed flights (which most of the time are not their fault and are because of weather), and they are always there to take care of their passengers, whether it's with free drinks, pizza, or dollars off of my next flight. Really, they are not required to give any compensation for delayed flights, but they are generous enough to do this. I have spoken to many of their customer service agents as well, and there are a couple of them that are rude, but most are very nice. Different people have different personalities! They're not robots, people! They're not all the same. Get over it. I think our society needs to get over this "it's all about me" attitude and realize that some things will not accommodate exactly what "you" want, and then we go out and threaten getting a lawyer involved....oh brother! When you go to buy something, whether it's a plane ticket or anything else, please just read and understand the terms before you go and try to argue with people about it...it's ridiculous. Thanks for listening, and go Allegiant! I'll support you every step of the way and continue to fly on you even if I have ONE bad experience.
Just a note to everyone reading this article and all the comments. Just because you had a wretched experience once on this airline does not mean it is a bad airline. i have flown American Airlines and had very bad experiences, but also hd good experiences. there have been just awfu inflight/customer service experiences with every airline out there. the people commenting on their horrrid experiences with Allegiant Air are just upset that they had a bad time and blame it on anything.
On a recent trip i flew United and spent 12hours in airports and almost got left behind at the sirport by the rental car company. worst experience ever. on the way back, everything went smoothly, a perfect experience as far a united goes.
dont judge by a one time experience.
My first real flight (I flew once before when I was six months old) was on Allegiant. I was absolutely terrified! My experience with Allegiant was pleasant. The airports we flew out of (BLV and SFB) were small and parking was FREE (for the week!). Although you can't reserve seats without paying extra, the airline arranged for the ten of us (my whole family was going to Daytona) to sit in the same area. The moment I stepped on the plane, the pilot knew I was nervous and he personally reassured me that everything was going to be fine. Although my first flight went smoothly, I still have to say that the best part of flying was getting OFF of the plane!
I just wanted to say that I was on the phone with customer service yesterday and had a good experience with them. I had problems using the internet to book my flight and all 3 times I called they were friendly and helpful. The girl named Debbi who booked my flight was so friendly and helpful. The customer service I had with Allegiant was WAY better than most other airlines I have dealt with...We can't wait for our trip!
has anyone flown from rockford or southbend to st petersberg fl?
if so how wer the flights?
i will be flying allegient
from GPT to SFB VERY soon.
and i have never heard of the airline.
but it was 200 dollars cheaper
to fly into SFB instead of MCO.
so i decided i will give it a try.
i will definitely come back and tell
about my experience.
maybe you would like to know the other side of Allegiant before you fly, I was going from Plattsburgh to St Pete, I was not able to take the fly and called to cancel the flight I booked the flight THREE days before I canceled it I spoke to Jessica, now if you ever want to cancel know this You CANNOT speak to ANYONE but the ticket agent who has been given the authorization to NOT give you a number for a supervisor there is NO ONE to speak to they will take your name and number and I quote "It is up to the Supervisor if he or she wants to call you it is not a requirement". As I grew more weary I asked now wait a minute your telling me that I can not speak to ANYONE but you? she said I was welcome to speak to another agent but NO I was NOT going to speak top a Supervisor and She was not going to give me ANY NUMBER I checked the web site there is NO corporate number just an address. I do not feel this is good business. I still have nit found a corporate number for them and my letter has gone unanswered you tell me is it really worth it? I was reading the coments so far are the employees popping in to write good reviews because if the flights were SO GOOD why do you not leave a name or some way to idenify yourself ALLEGIANTS YOU ARE THE WORST AIRLINE and like the other person I am going as far I as can with this. I checked the policy that they keep refering to and it does not say the supervisors have the right to screw passengers and be as rude as they want it is about time some one stands up and says NO it is NOT right and NO I DO NOT HAVE TO STAND FOR IT! We have become to "Politically correct" for our own goods. Good grief people really is this what we have become a few people who write a blog on the inequity of people, we have become a society of push overs we have to STOP taking it and start fighting back... man o Man enough is enough!!!!!!
My family and I have flown from Bellingham, WA to every destination serviced by Allegiant. We have great service, respect, and awesome flights. We have never been dissapointed. (12+ flights)
We will continue to recomend and patronize Allegiant Airlines!
Peter Brands and Family
Hi, I am an ex employee of allegiant airlines. I used to work in the call center. I have to agree with most of the postings on this blog. The things that we had to do to customers were terrible. The airline as a whole runs as cheaply as it possibly can. We only have a handfull of people that are on the phones, making the hold times excessive, then they watch us like hawks to make sure that we enforce their terms and conditions. Currently they are refusing to hire more personnel. Even though they say that they are hiring on the website, you'll notice that all the information sessions are closed.
I have ran into several problems where i get off the phone with the passenger and i feel terrible for their situation, yet we are helpless to do much in these situations. We physically can't do anything because of the way that their systems are designed. The supervisors rarely will call you back in any situation. One time i took time off my own schedule, on my day off to check flights for a passenger that we had left stranded in hotel, with a weather delay and he had booked the hotel, but somehow the reservation was lost. so he was stuck paying the hotel! In all fairness i don't know how that situation was resolved.
The way they view refunds is like lost revenue... even if it is their fault, they wil take the cheapest method to try and satisfy the passenger.
As for the website, that thing has more problems than i can count. half of all of our calls were in relation to the website and it's malfunctions. The internal systems that we use are not much better, they crash and make mathmatical errors on a consistant basis.
There are some agents that are really rude, but most of us do try and help within our ablity. If we say we can't do something, then 9 times out of 10 we really can't. I'm glad that I no longer represent this airline, and I pray to God that he forgives me for the pain i have caused other people in that place. God Bless.
Flew Allegiant last March 2008 from Des Moines to Tampa, first time on the airline, and I was pleased. Seat were comfy, crew was pleasant, flight was direct...so who cares about free food? Had purchased "flex tickets" because we weren't sure if my wife's parents could go or not, sure enough, one got sick at the last moment, we had to cancel their two reservations. Flash forward to 1 year later, taking same flight, with same people...called in on rebooking the "flex tickets"...NO PROBLEM!! They were courteous on the phone, rebooked the tickets without incident on a new flight...I was expecting difficulty, but it went smooth, agent was polite and helpful. We did have to pay the difference, but that's to be expected. I am personally VERY impressed by Allegiant. If you want to go where they go, I would recommend them completely.
Any bad stuff?? Well, best if you can just book on-line. Since I had to call about rebooking the "flex tickets" I had to call several times, wait on hold when I finally got through...that was all a pain, but, in the end, still worth it.
Four of us flew on Allegiant from Rockford, IL to Las Vegas and back, and we had a great experience with the whole trip. Not one glitch in the trip except for a little delay departing Las Vegas, but that was not a big deal. Our only complaint, and it is a small one, is that the seats did not recline - which can be a good thing sometimes. The crew was very friendly, as were the ticket counter staff at both airports. If we ever fly to Vegas again, I would not hesitate to use Allegiant again.
Clowns!!!! Allegiant is without question the worst airline I've ever encountered. Customer service is simply unavailable to answer phones (I tried for 2 days). Our Flight was cancelled/rescheduled 3 times. Beyond Rude Employees. I saved $50-$60 on the purchase of my tickets which I gave back over a couple nights in a Hotel, meals etc...Also when we finally gave up on the flight we were penalized with their "Fee's". After all was said and done it only cost me several hundred dollars to miss an appointment that I had scheduled 6 months ago. Pay the extra for a real carrier and let these clowns go away.
Are you kidding me, everyone I know has taken Allegiant air from Bellingham to Vegas and everyone has a horror story. From spending a night in a dinky little airport in the middle of nowhere (with nothing to eat) to regular lengthy delays due to mechanical problems. My daughter missed her first night in Vegas and spent it who knows where and to top it off had a 12 hour delay coming home. What a nightmare! If this was an isolated incident, ok, but my son's flight had to do an emergency landing only to find out from the people at the airport that the same plane made an emergency landing at the SAME AIRPORT ONLY ONE DAY PREVIOUS!!! YOU COULDN'T PAY ME MONEY TO FLY ALLEGIANT. NO WAY!!!!
Allegiant air is an accident waiting to happen, mark my words. It is just a matter of time. And I will gladly pay the extra $200 to fly with just about anyone else. When the same plane has mechanical problems and a replacement plane has to be brought in two nights in a row.... after an unsheduled landing you gotta wonder. I started asking around and it turns out everyone has got a story about an Allegiant air experience, and none of them are pretty. Spend that little extra folks, who knows their next flight could be their last.
We just flew from HTS (Huntington, WV) to Ft. Lauderdale last Sunday and returned today, and had absolutely no problems and nothing but a good experience.
That said, they DO fly older MD80 aircraft, although the plane we flew on down and back was clean and seemed fine.
I also flew Allegiant from HTS to Orlando about a year ago -- again, no problem. Being able to fly nonstop to those airports saves me at least a couple hours and an plane change, as well as a couple hundred dollars, over anything the "major" airlines can offer.
Sorry to hear about others' problems -- but I've been screwed over by the majors before, and have not had any problem with Allegiant.
My sister and I just flew Allegiant from Fort Wayne to Clearwater non-stop. We thoroughly enjoyed our flight. It was on time, clean, and the flight attendents were extremely friendly. I have not encountered a friendly flight attendent (on those 'other' airlines) since I was 5 years old, that's been a long time ago!!! OK, so we had to carry on our luggage, we didn't mind. We were looking for an inexpensive flight....we didn't care about extra frills...if we wanted that, money would be no object. It's nice to know we, as paying customers, have the right to make our own decisions on what we want during a flight. For those few complainers out there...MY GUESS IS....YOU COMPLAIN ABOUT EVERYTHING....
I have made the trip from ABE to SFB several times on Allegiant and have been delayed only once out of SFB due to a mechanical issue. I find the airline to be run professionally and I have no complaints. Yes, they fly older aircraft, have a limited schedule and charge for everything. This is the trade off for a very low fare. If you don't check a bag, can go a few hours without eating, don't care where you sit, and book a few weeks in advance, you can travel from Pennsylvania to Florida for only $89.....ROUND TRIP! That's all fees included!! There are opportunities to fly for $29 each way if you can be flexible. I'm flying to FL two times this winter due to the low fares offered by Allegiant.
If you expect to be treated like a King and want all the extras, then take another airline and pay three times as much. Myself, I want to get from point A to point B ASAP without spending a fortune. When I'm on the ground in sunny FL, I'm thankful for Allegiant and their low fares.
Just had our 3rd trip with Allegiant. 1st and 2nd were from CID (Cedar Rapids) to SFB (Oralnd/Sanford) with no issues. This was from CID to PIE (St. Pete/Clearwater). Outbound flight basically on time. Rude flight attendant but all else ok. Return a bit eary actually to arrive and flight ok but same rude flight attendant. Oh well...1 out of 3 flight attendants rude...others ok. Baggage very slow upon arrival at CID...took over 45 minutes and seemed to have confusion in getting the outbound plane off and the inbound luggage to the belt. Have a damaged suitcase...looks as if were dragged on the tarmac....several broken pieces and very dirty...an expensive and almost new case. NO Customer service at all....no phone # to call, no e-mail to send to, and no gate agent to talk to...we are supposed to file a claim within 4 hours of arrival....how does one do this with no one to talk to? We have mailed a letter to their offices in Las Vegas seeking resolution. Despite the low fares, clean planes, direct flights, and on time service not so sure about trying them again.
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I just returned from another great, and inexpensive, trip from ABE/Allentown, PA to SFB/Sanford, FL on Allegiant Air. Departure and arrival times were almost to the minute on both legs of the trip. The crew was professional and friendly. The MD-80's were clean and comfortable. I'm flying Allegiant Air again on the same trip in four weeks. I don't know why Allegiant gets so many complaints here?
I flew from Huntington, WV to Sanford last summer with my family. 4 round trip tickets $600.00. Awesome price, awesome service. We left early both ways and arrived early. Staff was great. I brought my own snacks for the kids, no big deal. Nice vacation and didn't have to listen to the kids fight and argue 14 hrs if we had driven. We will fly with allegiant again.
PLEASE READ THIS BEFORE YOU FLY WITH THIS PEACE OF CRAP AIRLINES.
This airlines customer service is a complete disgrace!
My wife reserved and bought tickets from Sanford/Orlando to Mich. She took my 14 month old daughter to visit her Grandparrents and Great Grandparrents. They departed Orlando on 2/17/09,to return on 2/24/09, her grandfather died Sun.2/22/09. Wanting to stay for the funeral and knowing she had to return by 3/1/09 for work she called to rescedule her flight on 2/23/09, the agent couldn't get her computer to work, but she could tell my wife she couldn't give her a price difference for a new flight and that if someone did in fact die the airline would need to be faxed a copy of the death cert. from the funeral home and then without a care said, she didn't know if they could do anything because even though we payed the fee to be able to change dates we didn't give the airline 24hours notice. HOW THE HELL DO YOU KNOW SOMEONE IS GOING TO DIE!
Today is 2/25/09 she has called on the 23rd,24th and today and still hasn't worked anything out. She faxed the death cert. today and talked with a agent but they didn't have the means to answer her question. The agent asked if my wife would like to speak with a supervisor,after saying she would, the agent told her the supervisor would call her back in the order he/she recieved the message.
Is this what passes as customer service? No access to supervisors,or anyone that can actualy fix a problem.It's ok to leave someone in limbo for a buck? How is it legal to operate like this.
I will make it my mission to contact the executives,owners and stockholders of this company,as well as the BBB,DOT Aviation Consumer Protection Division,my state Sen. and rep.as well as every friend,contact,relative,stranger,chatroom,blog,radio talkshow,tv news show and maybe even Pres. Oboma himself,if possible,and let them know what a ridiculously,disgraceful unproffesional,busch league, possibly illegal joke of a business they are running.
This is not right!
Maybe because ITS A DIFFERENT DEPARTMENT that handles death exceptions? AND READ THE RULES BEFORE YOU BUY!
The 1-800-505-8888 number is incorrect. You can try 1-800-432- 3810 but they never answer. It costs time and money when you try and get through on the 705-505-8888 number. Good luck they suck at PR.
You get what you pay for in this world and if you want cheap tickets you accept what goes with that decision.
We use Allegiant Air frequently to fly to Knoxville, Tennessee and think they are wonderful.
My biggest complaint is they don't fly anywhere in Texas. How about Tyler or Texarkana or even Shreveport to St. Petersburg, Florida. The people of East Texas deserve a break too.
This airline is a joke! Not only is there no 800 number (*00-432-3810 is out of service) but I have been trying to call the 702-505-8888 number for three days and get a message that due to unusually high call volume, they can take take my call at this time - not even an opportunity to go on hold! I need to channge a flight and paid extra to have insurance to be able to do this, but if I can't talk to anyone how can I do it?!!
I'm glad I visited these postings! I think i'll stick to the legacy airlines. Reading some of the postings about poor customer service reminds me of Western Pacific Airlines out of Colorado Springs in the 90's. They sucked in every way imaginable, but especially in poor customer service training. They eventually went out of business. Folks, that's what this all comes down to; you can treat people poorly for only so long before it comes back to bight them. The best example of this is today's news about the Plattsburg NY runway crosswind fiasco where the plane diverted due to high winds. Google that story and you'll get my drift.
I agree with a lot of these comments. Allegiant offers cheaper flights but HORRIBLE customer service.
I will never fly with them again.
Allegiant air has been nothing Short of wonderful!!! I have flown with them several times. With and without my children, No problems. I've called customer service 2 times and both times have had great service. I do agree the number they give is really hard to get ahold of someone, I just kept trying and eventually got someone to answer my questions. I mean, What do you expect 5 star service?? your paying $29 each way!! Come on people, Get real.
They are great! Never had any problems, Late flights, OR bad service. I would reccomend them for sure :)
Actually, with myself also working at Allegiant Air 95% of their flights are delayed due to mechanical problems. One of the descriptions for a delayed flight given inside the company was, engine problems, landing gear problems, and several other problems. I do not know about you but I certainly would not get in a plane with the description of "several other problems. If your flight is delayed you will not even get anything until it has been at least 4 hours and usually they just give you credit for a future flight. Allegiant Air means NO REFUNDS!!!! Do not even ask, you will just get the runaround and lied to. People is the airport will tell you to call the reservations/customer care to get refund, you then wiat on hold for 30 minutes or so and then the agent you talk to will say we do not refund and i have no notes on your reservation of you even talking to someone at the airport. So now you just wasted about an hour of your life and got nowhere. Oh and if your flight is cancelled and hopefully rescheduled for the next day you will have to pay for your own transportation to and from a hotel that you have also paid for.... Now, you might be getting low fares but no service and no refund!!!!! Their fees also increase rapidly. Just in one year the pet and unaccompanied minor fee went from $50 each way to $75 each way and then to $100 each way. This means if you have a pet that does not even take up a seat or go in cargo. This pet literally takes up your leg room. If you are going round trip that is $200!!! Oh and about what the other said about a supervisor call back, you may also get someone by the name of Stephanie. She is also not a supervisor. Onto, medical reasons for not flying do not get sick. You for sure will not get a refund no matter what the medical condition is you could be terminal and they will just say that the credit for a future flight is transferrable and anyone can use it. Even though you paid for it they tell you to have someone else use it. Also, it will take you 4 or more weeks to get an answer back if you do send in medical documentation. The fly free special they run is really not that good. About 90% of the deals they increase the hotel fee to cover the "free" airfare for the second person. When going through their website watch out they add all fees in for you. If you do not want to pay for seat selections you have to remove them, if you are not checking in any bags you have to remove them, and if you do not want travel flex you once again have to remove it. The descriptions of the supervisors above are completely and thoroughly true. Employees are treated very unfairly. One person is promoted for not being there, going on someone else’s log in, and not knowing anything about the airline. But others are demoted for being smarter than the upper management. This one committee came out of nowhere. There duty was to think of floor rules. These rules are for the call center only not the whole company. One of the rules is no cell phones can be visible. Okay fine with that but have the rule for everyone. The “Tom” person that was talked about before on the post from 3/15 carries around a pink cell phone on his belt for everyone to see. Fine with that, but then he does not turn off the ringer and leaves it on the highest volume. He then answers the phone if it rings and talks personal stuff to the person on the other end. If another agent brings out a phone and even looks at it they get yelled at. So, the best part of this cell phone thing, this committee was headed up by the supervisor, Michelle, everyday she is out of the call center talking on her cell phone about personal stuff. So sign me up to get paid $32,000 a year to not do my job!!! Well, this is all for now. Good luck to all who continue to fly Allegiant Air!
For all of the fellow Employees of Allegiant air..... THIS IS NOT THE PLACE to rant about your work place. It's for Customers who have flown Allegiant air and have a review. Please remember that when leaving your comment.
As a consumer, I love reading reviews from employees. They know the inside of the company and what really goes on. It's nice to know that their work place is just as screwed up as mine and Allegiant isn't as perfect as they claim to be.
Julie, when did Allegiant ever claim to be perfect? In addition, these employees has indicated themselves as former/ex-employees. Now the question is this: Why are they former employees? Did the quit on their own because they found something better or did they get fired? Judging from their postings, one can only assume it's the latter of the two. There has to be a VERY good reason why they got terminated, of which to make themselves look good, they have decided NOT to disclose such information.
I know why they got fired... I work for Allegiant as it still stands, and to be honest it was not that good of reason... The people who were terminated were some of the strongest people in the company, or at the least in our department. I can say for one that they will be missed, and I have seen 1st hand just in the past week the change in how fast and accurately things are being done, and the difference in how problems are being solved. Now.. Allegiant has its share of issues just as with any company.. I especially dont like how you can be sick (as an employee) in the hosital, bring a dr's note and still get in trouble for not being at work at your scheduled time... BUT... I do love my job, and I believe that the ones who were terminated also loved their job which is why they went above and beyond the call of duty. I think this is where all the anger comes from because YOU GUYS WERE AWESOME. I hate to see Allegiant bashed, but I also hated to see the way you guys left.... Both bring a huge amount of sadness to my heart.
I know why they got fired too. They got fired because they said some cuss words on the MSN instant messenger that the leads all use. However, the conversations were between eachother, not about any customers, or to customers. Just casual conversations. Ultimately, all the leads and other agents that use the IM should be let go also then because they all do the same thing. Not only that, but those who constantly play games on the work computers WHILE WORKING should also be let go since it's "company policy" that they are violating...the same reason these people were fired. In fact, the "company policy" also says that you can't make any personal phone calls from your work phone. So, in that instance, nearly 99% of the corporate office should be fired because they ALL do it. It's just the managers and supervisors (mentioned previously) that are picking on people who are more intelligent than them. They felt their jobs threatened so they had to get rid of the threat. By the way guys, if you read this, I really do feel that way, and I know mostly everyone in the call center misses you! Also, I know one of the people that got fired went to HR about an issue with their supervisor and less than a week later, they were put on suspension for an "investigation"... because the supervisor found out that they went to HR about it. Anyone ever heard of the Whistleblower Protection Act? It protects those who go to HR from retaliation. But, in this case, that did not happen. It's not that Allegiant is a bad airline. It's the managers and supervisors who run the place that are bad. The airline itself is great, but I think Maury Gallagher should be made aware of the multiple problems left in that call center and get more involved in what goes on in there. But, if I go to Maury to tell him the truth, I then am in fear of also losing my job. So, good luck to those of you who are gone, and that is all I have to say for now.
Actually, I work for Allegiant and have for almost 8 years. If I were your supervisior, I'd terminate every one of you for being on here discussing your petty issues on a public forum. Don't screw up my airline, people!
In the longrun, it was WRONG, COMPLETELY WRONG to post internal phone numbers but in the end, NOTHING will change by posting like this. I empathize with all who work in CC but NO-ONE will be there in 5 years. NO-ONE could do that job for any great length of time. Allegiant is a good airline but deals with certain types of markets and customers and that goes with the territory of servicing small cities. I know what goes on in there and unless you have worked there, you cannot understand what goes on being on the phones for 8 hours a day, raking in big money for the airline.
I have flown major airlines and have had delays of 8 plus hours, never receiving a voucher of any sort. Allegiant treats it's customers well. (Too GOOD sometimes)
To the agents who were "let go". well there are hundreds waiting to replace us all. There is nothing you can do as it is a company based in Nevada, they can let you go for any reason. And if they did fire us all(see previous post) just who would be on the front lines Allegiant_1????
In 5 years dear colleagues, no-one will remember our names whether terminted or give 2 weeks notice.
Now let the "customers" rant and rave why a fare have gone up 20 dollars overnight. I have been on hold for 20 minutes with a bank but don't demand to talk to a supervisor. Common sense prevails. To the customers who have praised Allegiant, thank you.
To all past and present Call Center employees, all we can do is deal!! As I said..in five years.......
thanks for the post.
I recently flew Allegiant from SAN to BLI and wow! What a great airline and a jubliant flight crew! I would suggest this to my friends and family. For the vaule and the service, I would have expected low class of service but I give my flight and airline a First class rating!
As for the others who rant about delays...I am almost willing to bet that you have never flown before. Here is a little hint...Airlines will have delays. If you let a delay bother you and that is the worst thing that happens in your life, then your life isn't that hard. Fly them, you'll love them and I bet you'll wanna come back.....and if they are delayed...oh well, life isn't that bad.
I rarely step in to moderate comments here, but I must do so right now.
I have deleted the post which began with the sentence, "Allegiant Air is a bunch of clowns." It was posted on 3/15 at 959a.
I cannot condone public attacks on people who are not public figures. There are plenty of people working in the reservations center and elsewhere and none of them deserve to be outed publicly in a forum such as this.
Attacks on Allegiant are perfectly acceptable, but please leave individuals out of it. You are welcome to repost your comment without personal attacks if you so choose.
A. Alot of new functions on the website are really great and new but alot of increasing amounts of callers are very angry about the fact that seats were automatically assigned along with trip flex and the options for not selecting seats or adding the travel protection are not and were not clear and obvious possibilities for them thus making them have to call in and then have us removed and have lead refund. Second part of this would be when credit cards are declined the are told to call us at reservations line instead of the financial institution. They get so angry of being told to make a toll call to our line in order to be told to call the bank.
B The increasing amount of web errors and duplicated bookings due to error messages that passengers experience when they are told the session has expired and page is lost when indeed it has been booked, They rebook and then have to wait on hold to cancel a duplicated booking that takes forever over the phone due to again, having to cancel one of the duplicated or sometimes triplicate booking and get a lead to refund.
please keep in mind that you may be not saving money in the long run. It is a bait and switch airline that misleads its passengers big time by making it very hard to manuver the website without getting anything extra on you which is another reason why they are so profitable.
mainly please please please remember or google the name Maury Gallagher and ValueJet. They are the airline that crashed in the everglades in florida and he owned them and sold them very shortly (about 2 to 3 months prior to the crash) You could be risking alot more than money flying on these (yes paid for ) but very older planes that McDonnell Douglas ( remeber the DC10 dropping out of the sky when they got too old?>>> made back when they were in business. This is a business and they are all in it for the money, not any kind of values. The reason why I can say this is because I worked there for over 2 years and I have seen the greed, behind the scenes maintenance reports and the real reasons why they are not making all the schedules on time and trust me its not always weather. Oh the planes they are getting are the old ones airlines felt were too old to fly btw FLYER BE VERY AWARE
You we do live in AMERICA we have a choice if we want to pay the fees or not. I dont understand how everyone is complaining about the convience fee/booking fee. I am sorry but the planes are not going to run on air alone. Running a airline is a costly business I am sure. And I dont know about you, but my son flys this airline twice a month and I like the idea of them keeping the maintenance up on the planes. I am sorry if you life is so busy you dont have time for delays. THEN YOU SHOULD REALLY DRIVE, CAUSE THEN YOU ARE ON YOUR TIME. And the people that are complaning about the website. If you read each page it tells you that you dont have TO PURCHASE THE SEAT FEES, BAG FEE, OR THE TRIP FLEX. These are options that Allegiant is giving you. And the ones that are complaining about the prices and how they change. Are you going to go the grocery store and talk to the manager cause they had a special and it was over at 8pm and you got there at 9pm. NO YOU ARE NOT. or if the gas price is $2.50 on day and the next day it is showing $2.85 are you going to talk to the gas station manager and tell them that you want to pay what it was showing yesterday. UMMM no you are going to pay it and not run in yelling at them. And then comes the TAXES. WE ALL KNOW THAT UNCLE SAM HAS TO HAVE HIS CUT. Then there is the cutomer service, why dont we put ourself in there shoes. We dont have to sit there for 8 hours and having people yelling and screaming about fees. Or that that website is not working right. Maybe sometimes the people that are working the web should step away and not use it tell they have a computer class. I am sorry but you can not take things out on people that have no control over the way you are on the website. So just remember if you were the owner of the company you would want to make money not give it away. And that goes for any BUSINESS.
This was a wonderful post, take it from someone who is yelled out a good portion of the day because of the fees, etc, something we have no control over, or the website. Or wait times, or delays. Whoever you are, thanks for the post and for the common sense. We are in a recession but Allegiant is way
,way, Way cheaper that major airlines. Then again, major airlines don't fly into Huntington, WV or Grand Island, Nebraska!
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i APPRECIATE THE DIRECT FLIGHTS FROM wICHITA AND L A BUT HAVE YET TO FIGURE OUT HOW AND HOW MUCH THE FARE IS? THE WEB SITE HAS ME BAFFLED!
People have trouble with the website because Allegiant deals with farmers and hillbillies.
Should be fun going into LA. "Hey Pa, we is in the big city now!!"
The website can be understood if one is literate or has more than a grade 8 education unlike 3/4 of Allegiant passengers.
Sure, they have a great price, customer service is lacking...and What ever you do don't make a mistake!! They will not budge on their policies, No refunds, even if they can't provide the service, like a $100 each way charge for a 10 lb pet, that didnt fit under the 9" tall seat area! So sorry, No cargo travel, and u cant purchase a seat either, no affiliations. sorry...who's next?
Here we go again, people dont read the terms and conditions. The last I knew airplanes were for people. Allegiant does not have to allow pets, they do it as a curtesy. And if you are that unhappy go to a different Airline. Its really not that hard. Do you ever think that maybe when you call in they are lacking customer service, because the way YOU TALK TO THE AGENTS. I mean I am just saying alot of people think that if they get mad and yell it is going to make a difference. REALLY IT DONT, IT JUST MAKES YOU LOOK STUPID. And when the agents get done talking to you they are thinking "Man I hope when I get older I dont act like an IDIOT like that". Everyone wants everything for free. Well we all know it does not work like that. I know that I have made mistakes when booking with Allegiant and I call right in and they correct it for me, and if there is a difference in air fare of course I am going to pay it. They do not make me pay the chng fee. You know its these people who wait 4-5 days or 3-4 weeks that call in to make the changes cause they did not book it right on the web. Of course you are now going to have to pay the chng fee of $50 pp/ps. Why do you think you are the special one. I AM SORRY PRINCESSES/PRINCES but this is not your palace and you DONT ALWAYS GET YOUR WAY. I would just like to say that I have had great CUSTOMER SERVICE with all agents at Allegiant. KEEP IT UP! So to all you people out there that want everything for free, just remember the next time you are selling something why not give it away for free, THAT IS WHAT YOU WANT ALLEGIANT TO DO. RIGHT? Allegiant keep up the GREAT WORK THAT YOU ARE DOING.
Hey Allegiant Passengers! Big changes are coming to your favorite airline... Starting May 1, 2009 your friendly call center representatives will be judged and graded according to a new matrix. While this applies to NEW reservations, it should give you an indication of where the priority lies.
Let's take a look! (Changes have been italicized)
Old Evaluation Method:Productivity: 35%
Quality: 40%
Attendance: 15%
Professionalism: 10%
New "Focus":Sales Revenue: 30%Quality: 25%Productivity: 20%Attendance: 15%
Professionalism: 10%
Yes, you read that right! The agent who answers your call will now be responsible for devoting fully 1/3 of his limited interaction with you to taking more of your money while only 1/4 of the call will be devoted to making sure that he or she does it correctly. They don't need to be concerned about that attitude with which they interact with you, it still only counts for 10%.
What does this mean? Agents are expected to spend no more than five minutes with making your reservation, this includes the time to document the call. This documentation is supposed to take no more than two minutes. SO, of your three minute conversation, you can expect 1 minute of sales pitches, and 20 seconds of quality control. Sales are also apparently more important than showing up for work on time and dealing with the drudgery and mediocrity that working for Allegiant Air is.
Hmm this sounds like a mad old employee. Get over it and move on. If you would have done your job and less lip smacking you would not be the the positions that you are in now.Get over your self and find a employer that will pay you to do nothing that is what you want RIGHT?...
Yes, Cheyenne, probably one of the former LEAD agents who was FIRED for too much gum thumping. Too bad, they never heard of the saying the best revenge is to live well. In other words get over it because there are already 2 new classes since your departure. If anything Allegiant continues to do well and posting here will not stop those phones from ringing.
To the person who posted this-congratulations! You're ip address will be traced and you could be facing jail time! See you don't realize but this is not public information..it would be in your best interest to turn yourself in and take a plea deal. If you fail to do so, you will face time in prison...your young, do the right thing!
Allegiant is providing alot of service true. But again at what cost? Dc10 made from the same company that the entire allegiant fleet is from started falling out of the sky back in the 70's, value vs safety hmmmmmmmm. And get this there are no parts (new ones at least available) so they have to scrap em off of the older models that have been purchases out of mothballs, now maybe on an old chevy corvair that might be practical cause only the mechanics life or passengers are in jeopardy. But come on folks 135 people that might not know......?
NOT WORTH it. Remember VALUEJET.....big mistake. Be Safe Travelers.
And to the hater who posted about the call center stuff. You guys left at Allegiant couldn't get hired at Walmart as a remedial greeter. Class acts..... all of you.... if you can pass a pee test and FAA background check come on in and well screw you for 10 an hour...
Funny how one would automatically assume that the offending post was left by an ex-employee... Were you personally wronged by these "mad old employes"? Or are you a mechanism of the airline's public relations mechanism trying to save face? Perhaps in this time of great economic pain, you are actually so cruel as to defend these dubious business practices. Do you believe that a company choosing to head down a path that leads to such a devotion of separating people from their hard-earned money is actually defendable? Honestly, it's morally reprehensible. It seems that Allegiant purposely does not cater to wealthier individuals (yes, I'm sure that there are some who are frugal enough to deal with Allegiant), but look at the markets that it serves. They use their low airfares to lure customers with low incomes, who are seemingly computer illiterate, and then trick them into adding unwanted services. I've looked at the Allegiant website and unless you look very closely, the removal options are buried in fine print or purposely made to blend with the background. The fine print, which they are betting that you won't read, contains their "get out of jail free" card -- this is how they avoid truth in advertising complaints.
It is amazing watching people throw themselves right in front of a libel suit. I do hope that the people at Allegiant find cause to persue the owner of this blog as well as the employees past and present who post the slanderous and libelous statements on it.
Some very true and verifiable facts:
ValuJet did not crashe due to any mechanical failure of the aircraft. Read the NTSB report. They crashed due to a fire in the forward cargo hold that was fueled by a large amount of chemical oxygen generators. They were improperly labeled and improperly loaded on the aircraft. There were no mechanical failures that caused them to be improperly handled.
The MD-80, the last of which was built in the late 1980's, has one of the best safety records in aviation history. The most recent and most notable was Alaska 261 which crashed into the Pacific Ocean due to a failure ofthe aircraft's horizontal stabilizer jackscrew. Thei failure WAS directly related to shoddy maintenance by Alaska Airlines. This was a lack of lubrication of the jackscrew that was APPROVED by the FAA. All of allegiant's fleet receive an inspection and lubrication on a regular schedule now based on much tighter standards.
If you look here: http://en.wikipedia.org/wiki/McDonnell_Douglas_MD-80
You'll see that 99% of the MD-80 incidents are pilot related or due to poor weather.
On that note, Allegiant has some of the best pilots in the business. The safety record of Allegiant speaks for itself. The maintenance on their aircraft exceeds the FAA's reccomendations and expectations as does their pilot flight training.
Get informed people. Do some research, know the facts! Fly safe on Allegiant. Disgruntled ex-workers and passenegers that are pissed because they didn't follow the rules are not great sources for factual information!
Amen. Love the title of this post. We sure have never heard till now of Allegiant Air till now and we are in the travel business - go figure! Sounds like they are on to a profitable niche though, so we wish them all the success in the world. The fact that they are willing to fly to some of the smaller places "is" their niche.
Allegiant has the worst customer service I have ever experienced! They are more interested in selling you bullshit that you don't need than actually being nice to you on the phone. Maybe people would be more interested in buying things if they had some people that were friendly working there! I recently spoke with a girl by the name of Wendy and she was the biggest bitch I had ever spoken to. In the past, I had spoken to others who were slightly nicer, but still mean in how they approached problems. It's like they're sick of working there. Well, I'll tell you what, there are A LOT of other people out there that need jobs worse than them, so if they don't like their job, they should just quit. On another note, the flights are not even worth the price you pay. When getting on the plane, I feel like I'm getting on a giant tin can that will just fall out of the sky. It's extremely cramped and loud inside the plane, and the stewardesses aren't much nicer than those in the call center. How does this company treat it's employees that makes them so bitter? And, the person that said something about a libelous suit? Blogs exist to express your opinions and experiences. There's also something called "freedom of speech", but I guess that doesn't exist anymore. Not only that, but I seriously doubt that THIS blog site has really affected Allegiant's ability to profit. If it has seriously affected the profit and can be PROVEN in court, then let the suits fly, but trust me, I'm sure that if they lose 10 or 20 customers because of this blog, Allegiant won't even notice. I think everyone should be welcome to their own opinions and should be allowed to share them with others as I am doing now in this post.
This is for the one on 6/6. You are so right about the FREEDOM OF SPEECH. So here I go. First the comment on Wendy (the agent) Have you ever thought that maybe she was rude cause you were being RUDE? I fly on Allegiant all the time and I have never had a bad experience. And the thing about getting into a tin can, are you kidding me. Have you not looked up there safety record, Well I have and it looks great. Then I have to wonder about you. Cause I know if I got on a plane and I was thinking it was a tin can hmmm would I fly...ummmm no I would get off the plane and not book again.
cause no person is going to fly if that is how they feel. RIGHT But then I am starting to think you were not getting your way so its better to talk crap then just say you were being a jerk. So in the future just not fly Allegiant go to another airline. I am sure that them missing one JERK is not going to kill them or break them. All I know is my family flys them all the time and we have never had a problem. (maybe you are the problem) THINK ABOUT THAT ONE!Thanks Allegiant you are GREAT.
I was not rude to Allegiant employees last week when my flight was four hours late leaving Las Vegas. I was polite and asked questions and they were non-responsive and totally avoided any explanation of why the flight was late. I missed my parents' 50th wedding anniversary party because of the late flight. They did not care and did not help in any way. I should have just flown a different airline for more money. Don't fly Allegiant if you want to be on time. Is it fair to expect all flights to be on time, probably not. Is it right for an airline to have a four hour late departure and not offer any alternatives? NO
To the person who was 4 hours late leaving LAS, sorry to hear about what happened to you but my question for you is what city were you flying too? You could have flown another airline and paid more money but think about it this way - You might have had to make a connection via another city like Dallas, Chicago or Atlanta, I am not saying what Allegiant did was right but think about this - What if your flight was late leaving Vegas? What if you were to make a connection and you missed? What if your flight had issues in the city you were making a connection too...? Something to think about next time, if could have always been worse - trust me, as much as I travel for work, I get stuck somewhere at least twice a month, even have to overnight in the city I am stuck in.
I have to speak my peace about Allegiant and I hope this will help other who are thinking about traveling this airline or as they say: “Travel Company”. Before I get into details, I work for an airline consultant company, I have traveled airlines from Allegiant to Delta/Northwest to carriers like Air France, Qantas and Emirates and each of those companies are unique in each way but lets focus on Allegiant Air. Yes there are fees you have to pay such as the $8.50 convenience fee per person for booking online, if you call to reservations you will also have to pay a $10.50 per person to book thru the call center but if you go to the airport all fees are waived but keep in mind Allegiant only flies on certain days of the week, depending on where you travel too. If you can book online do so, yes, you pay a fee but pay close attention to the website – they offer seat selection for a price from $11 to $15 depending on where you want to sit, you do not have to pay this fee but if you are traveling together, you should pay the fee to sit together. The nice thing about Allegiant is that they never oversell flights. Next you have a baggage fee which most airlines charge now again, you do not have to pay this fee but keep in mind, if you do check bags and end up telling them at check in – you will tac on another $5 to the price of the bag. Now let’s take a look what a round trip would cost from Las Vegas to Grand Rapids (MI) on July 10th, returning July 17th – Allegiant Air is direct leaving at 1:45pm and arriving in GRR at 8:30pm, then it will depart GRR at 9:10 and arrive in LAS at 10:10pm. Delta wants to connect you via Detroit, Atlanta, Minneapolis or Memphis and you will pay with taxes/fees anywhere from $298.40 up to $560.40 – Allegiant’s price is $259.20 with taxes and fees – I know this is once market but it seems to be much cheaper than any other carrier.
Hello Guys, I recently flew Allegiant, overall good experience, booked online and I decided which options i was willing to pay for so no complains there, the only thing I noticed on these posts is planes are late and yes it did happen to me from a flight leaving Fort-Lauderdale but flight was late because of an engine problem.... so my only concern I mean after reading these posts is the safety of there planes it kind of scares me since that it did happen on June 13th in Fort-Lauderdale...Not longer sure if I can fly with allegiant again, I know all Airlines could have mechanical issues but it keeps on coming back on these posts I wonder......I'm confused
This is for the person on 6/17..Just so that I have this right..You dont want to fly with Allegiant because they had a issue with the plane? Hmm I think you should rethink this..Lets see..Would I rather have them fix the problem while it is on the ground or not fix it and have something happen while it is in the air..HMMM I think that is a no brainer..Do you have a car? Cause if you do you should not drive it cuase it could have a engine problem and then what are you going to do? I think people forget that these are planes and just as you do for your car you fix things as they come up. You know if we lived in a PERFECT WORLD nothing would ever break. Well as you know we dont live in that world so suck it up and deal with it..I am thankful that Allegiant takes care of there problems. Which would you prefer..1. Them (Allegiant) not fixing the problem and not ever making it home or 2. Be a few hours late and make it home to see your family..Well I know that I would go with #2..And for all those people that are in such a hurry why not drive then you are on your own time and you dont have to wait for anyone..Its just amazing to me how you your self are not perfect, but you expect someone else to be..
Whoever the anonymous person is that keeps leaving comments with "hmmmm" in them sounds to me like a current employee of the airline trying to make them sound better.
hmmmmmm....Nope not an employee just a person that likes to fly Allegiant Air. And laugh at all the idiots that write on this blog that think they are perfect. I am hoping one day I can live in there perfect world. LOL If I had to work for this company I would not last long having to deal with passengers that are rude. Like some of them are.
I have flown Allegiant Air for the past two years. I visit family in Springfield, Missouri and I live in Orlando/Sanford. I have never had any problems with them. The times that I had to fly on Delta or American were nightmares. Lost luggage, delays, cancellations, enginge failures, etc. Allegiant is a point to point airline. Meaning you do not change planes. You arrive at your destination on a non-stop flight. So what if you are a few minutes late. I would much rather fly out of Orlando/Sanford that Orlando International. The time savings alone at the airport is worth any delay that may or may not occur. So to all of the people who are complaing, go ahead and book on a major airline, pay 2 to 3 times as much and get the same if not worse service. Remember this is a BUDGET airline, one gets what one pays for. Caveat emptor.
Booked a flight to Clearwater on my return to Greenville, SC...they could not find my reservation...had
itenerary but still had to pay over again.... cannot get a phone number for customer service
Customer Service..702-505-8888..
Bargaining with the Devil
I am good friends with someone who used to work for these jerks. She had some real horror stories about the tactics they would employ to get a few extra bucks from people. For example in summer in Vegas it's really hot, no one thinks of taking a jacket on the plane. After take-off, they deliberately turn the AC on the lane down so that people will buy blankets. And it works, every time.
They plan to start charging people to call customer service. Their philosophy is that if your too lazy/inept to do it online then your going to have to pay to speak to customer service.
These people are Microsoft and the tobacco companies all in one, in terms of pure corporate evil.
It's no wonder their planes are sometimes late. Do you know how hard it is to find parts for those old junkers? Yeah that's right, they deliberately use outdated planes to keep costs down, meanwhile their planes use much more fuel and consequently pollute the environment a whole lot more. Any environment conscious Prius drivers here? Flying Allegiant goes against the entire philosophy. Please Google: MD-80 fuel consumption Pilots praise these planes, but why not - they've grown so used to them over the years, it's hard to switch over. It's all that some of them are used to. (When the only thing in your tool-box is a hammer, everything else starts to look like a nail)
If you hear that Allegiant is going-green, know that it's only in terms of money and entirely by hidden expense and the cost of the environment. Do you really want to be a part of that? If you're looking to support an evil corporation in the hopes of saving yourself a buck (being cheap) go for Allegiant.
"Bargaining with the Devil"
That's what I will call you for now.
First, things first...your so called “friend” really needs to get her facts straight - sounds like she was a flight attendant and if she was told that that by Allegiant’s marketing department or even a pilot – then she is really gullible and fell for a prank . Far as the A/C being turned down, I am going to take it you have never flown before, especially on a plane like the MD80 series, Boeing 727 and even some older 737’s - as a pilot for a smaller regional airline, it gets pretty hot being inside an aluminum tube, that while sometimes you see a yellow hose attached to the bottom or even the rear of the aircraft because that thing heats up – especially when you are boarding a full load of people, even when it is 50f outside it heats up. Some aircraft while on the ground don’t turn on the A/C for take off because it caused the engine to perform more, so that’s why while you are on the ground sometimes it gets hot and during taxi out it gets quite inside the plane. Once the place is airborne, the “pacs” are turned back on because the outside air temperature is cooler and the aircrafts engines perform. Next time when you are in your car, drive around with the windows up with out the A/C, I know the windows absorb the heat but then again, so does aluminum. Or maybe you are too gullible for believing what she said.
As far as charging to talk to customer service, haven’t they always done that when you book a new reservation?? Every time I list for the jump seat, they have that disclaimer on the recording…. But then I would agree about the philosophy, why should you not get way with out paying when you can do it yourself? It’s not like the website is hard or anything. Again, you have two facts that are incorrect.
Now comparing Allegiant to Microsoft and Tobacco companies all in one – all I have to say is “WOW”…your life much be hard.
Now for the MD80 – Yes, they are older airplanes with the last one being delivered in 1992, yeah it’s a 20+ year airplane but did you know that the US has the oldest fleet of aircraft with the average age of 15+ years? Europe and Canada average age is 6-8 years. Yes, the MD80 consumes a lot of fuel and parts are easier to find for a MD80 and it keep maintenance cost down – Allegiant isn’t the only airline that flies the MD80 in the states – American, Delta and Alaska so why not pick on them? I guess you have your BA in business huh?
Allegiant going green in terms of money – yeah, they are the only airline that is making a profit and don’t think the so called little fees are charged by Allegiant – Delta, United, American, Air Tran, JetBlue and Spirit all charge for either bags, seats, booking a reservation on the phone or even the web and some even charge for food now.
Whoever posted this last article – It gave me a chuckle because it funny how you have such a vendetta towards Allegiant. It really sounds like you didn’t do your homework.
waiting now 9 hours for flight at airport to fly to tri-city , after first attempt ended in emergency landing in ft laud, engine went out, they are chartering falcon air out of miami to get back in the air utilizing Falcon Air, they are UFLY and only have one MD80, hope all goes well.
update only after successfully landing.
Regarding the post above. Pilots are to be commended for safe landing. You know, if you take Greyhound, maybe you don't have to wait 9 hours because they never leave the ground. I am sure they have buses even in them thar hills.
Allegiant is a good(with faults) airline which happens to service hillbillies and farmers with little or no education, what can ya do? It is a free country, it is your choice who you fly or IF you fly.
Call 1-800 GREYHOUND! PLEASE!
I have flown Allegiant Air about 100 times, but ever since April 26, 2009 I will never fly with them again. We had an engine blow and made an emergency landing back in Vegas. I won't go into details about how everyone felt and cried while we slowly made it back on one engine, but it would have scared the hell out out anyone. And if you've never been on a plane where the engine blew up, don't even try leaving a quote because you have no idea. What bothers me is that Alegiant has had four (4) engine failures in a two (2) month span. Now I know why they keep buying these old ass planes. No one else wants them and they don't know how to keep them maintained. FOUR engine failures in TWO months!!! Thats four emegency landings! My wife has been having problems ever since and Allegiant wanted to distance themselves as if my wife had other issues. They also kept saying it's common and that all planes are equipped to fly on one engine. If thats the case why didn't the pilot tell us that on our flight and why were the Flight Attendants crying? It won't be long before the next engine failure doesn't make it back. I just wanted to let everyone know just in case your on the next Engine Failure. Allegiant needs to change their planes asap!
An aircraft is uquipped to fly on one engine. That is how the aircraft made it back, right?
But a pilot is not going to keep a plane in the sky with one engine, so it came back.
There is not an airline in the world today that has never had something go wrong during flight.
It is anyone's choice if they wish to fly.
I am not saying that being on a flight where an engine goes out or "blows up" is not traumatizing to some people, but people want silver and gold from the airline afterwards. You know when you get on an aircraft as well as an automobile, that there can be mechanical problems.
It is always your choice.
Continental and Delta both had incidents this weekend. But I would fly either airline.
Choice is a wonderful option.
Wow, wonderful non-successful, pathetic comment by an Allegiant employee . Something wrong on every flight? I think not. You never addressed the 4 "engine failures" in two months did you? Maybe you'll be on the next one when the engine goes out. Actually I'd like you to be and if you make it back then respond back to this website. It's obvious you have never experienced this so I'm hoping you will. Have your family member write back if your so unfortunate to have this happen and you don't make it back on one engine. I'm starting to think this site was created by Allegiant? You were right on one thing, choice. I will not be choosing Allegiant again.
Typical response from the type of TRASH, oh I mean passengers that Allegiant has the pleasure of serving. This one wishes a plane to crash. To be expected by trailor park trash who can't read or comprehend. You know, people with issues!
Not evryone who posts here is an employee though I have flown Allegiant many times and see the type of people they serve.Airlines couldn't pay me enough for the abuse they take from people who need to stand on their toes to lick the curb. Lucky them. No need for a response crybaby, because I won't be retuning to this ridiculous site.
Y'all have a nice day, ya hear?!
Some of you people need to stop the maddness! You flown allegiant 100 and on the 101 time, you had an engine go out and now you won't fly them again? You do realize this could happen on other airlines also, right? I gave flown alot and have had to go back due engine failuer not just one but three times - hit a bird one take-off twice and the other time the motor seized up - twice on Delta and once on Allegiant but guess what??? I still fly them because shit happens and yeah, it's tramatic but it's life. The pilots are trained to handle these things!! I fly single engines and had to deal with engine losses during training...my advice to anyone who has issues with engines shuting down, DONT FLY period!!! Oh, by the way, the Delta planes were both 757s.
So once again you fail to mention the 4 engine failures in less than two months. All Allegiant MD80 planes. Coincidental? Give me a break. I guess this is normal huh? Typical response for someone with blinders on or maybe just blind.You talk of Trailer Trash as if you were raised there. Sorry your upbringing was so rough or you got your lunch money taken away everyday, probably still do. Maybe this is a site for the Allegiant shareholders? Sure starting to sound that way. Enjoy praising yourselves.
Now...I am not sure if I want to fly Allegiant, sounds like a lot of whiners who fly them....
It’s really funny how some people don’t have the guts to post their real names on here and it seems to me that most of the ones who are “anonymous” are complaining about one thing or another – I really think to most of the complaints there is more to the story than you are telling. I will agree customer service plays a big factor with a lot of the comments but I also think that the consumer wants but isn’t willing to take any fault. Now with that said I am a pilot with close to 2,000 hours and have flown mostly corporate jets. I want to address the issues on the 4 engine failures with Allegiant – In all honesty, there is at least one or two engine failures a week when it comes to commercial airliners; a few things may happen that leads to this. The most common cause of the engine to shut down or fail during flight or on take off (sometimes landing) is a bird strike – I know it may be funny to hear about bird strikes at 33,000 feet but It happens quite often, even during take off at airports such as LGA, SLC, LAX and TPA. When the bird is ingested in to the engine, this causes what is known as a “flame out”; again this is the most common cause to an engine failure. I won’t go into detail but google “bird strike at US airports” – You will find a lot of information there. Now for the less common; the engine just shuts down, this can be cause by lack of oil pressure, overheating, fan blade over spin or a fuel booster pump that fails (not as likely to happen). In the case of Allegiant, I can not answer for but I can tell you this, airplanes are build to fly and glide in the event of an engine shut down – remember the case of the US Airways flight 1549 in NY back in January? He managed to glide that airplane for about 8-10 miles from about 15,000ft. For the guy who seems to be concerned about the engine shut downs, I would suggest to do some research from the FAA website on mechanical safety. Was is it coincidental? Maybe but things like this happen and for me, I know I have had my share of engine shut downs. The first thing they teach you in flying is getting your plan on the ground when your engine shuts down.
With that said, as a pilot I can ensure you that they planes Allegiant flys are maintained well, from what I know most of their major safety checks are down in Wichita by American Airlines. Anyways, post away.
Please people tell me what PERFECT WORLD you are living in. Because the last I knew there was nothing perfect. When your car breaks do you call Ford and say "I will never use this car again, I am going to start walking everywhere". UMM no, you are going to take it to the machanic and have it fixed. I just dont understand how people could be so stupid. Do you really think these pilots would fly if they thought these were crapy planes. No, these pilots also want to make it back to there family and friends. But that is right you PERFECT PEOPLE are the only ones that have family and friends that care about you. When are you going to pull your head out of your BUTT and realize that anywhere anytime anything can happen that is why it is called LIFE..
Cheyenne, I don't think it's a matter of living in a perfect world, because I sure as hell don't live in one, if I did then I would be dead. I think and it seems from most of these post are for stupid reasons, I will give the guy who is talking about the engine faiuler some credit for a vaild reason to complain but on the flip side Allegiant isn't the only airline who operates the MD80/90 aircraft - American and Delta both do but back to the case of the other postings - I think the people who bitch about delays really need to fly someone else and see that other airlines are delayed also, at least Allegiant doesn't cancel a flight in most case from when I have flown them, yeah, you maybe 6 hours late but at least they get you there - they even bring another airplane to you if the plane is broken. So people - stop with the complaining with delays and stuff because you know what, there isn't an airline in this world that isn't delayed - If you can find me one, then I'll buy you a bottle of Gentelmens' Jack. As far as the complaints about the airline policies, tuff - you are the one who failed to read the "terms and conditions" - every airlines has them. Oh and for the people who show up to the airport 30 mins before you departs -That is on you my friend! I think I will stop here - I don't want to get on a rant!
John - I don't think it's a matter of living in a perfect world as well but as a customer, there should be a expectation by all companies, not just Allegiant. I did manage to read thru most of these posts, some people have a argument and others just post to complain. The one that stuck out the most to me were the two passengers who missed a missed a flight out of Santa Maria to Vegas on Labor day…I found It funny that they were pissed at Allegiant because for one, they missed it because of traffic heading to the airport and two, it seemed they expected Allegiant to hold the plane for them….now I fly a lot for my job but I have only been on one flight in 15 years where they held a place and it was for a party of 20. Then there are some people who complain just to complain as one poster put it. The valid ones are with customer service, which I will agree again is a huge thing for me. Overall, the airlines have changed in the last 9 years since 9-11. My advice to some of you is to ask question with who ever you are flying, read the terms and condition for both the airline and the contract of carriage, which is what they are required to follow per the Department of Transportation. As for myself, I am an consultant for a law firm and I deal with the airline, overall the Allegiant has a rating with my company 3.5 out of 6. There are issues there that do need to be addressed and some good customer service/marketing issues that would make this airline a 5.
I have worked for a legacy carrier for the past 20 years. I've had many customers tell me that they will never fly my airline again because of a service failure. I've had top-tier passengers throw their "membership" cards in my face. All because a flight was delayed or cancelled. My fellow agents have been assaulted verbally and physically. But we carry on because we have a weird need to service the customer. It's not for our company, it's for us.
I believe that Allegiant's cities are contracted out. They don't have their own employees working the flights. Sure they care to a certain extent but don't give them too much grief because they have nothing to lose by making your trip worse. Use civility when things go wrong.
Flew Allegiant return trip from Las Vegas back to BELLINGHAM, But Bellingham was "fogged in". We diverted to SEATAC. Everyones cars were still parked in the Bellingham airport lot,and now we were stuck at SEATAC at 1130 at night.Airplane grounded by weather. The crew showed a little concern about our plight but basicly it was every man for himself. Ever try to obtain Tranportation at 1130 at night? I was lucky and got the last seat on the shuttle bus, airline offered no help and did not seem to have any idea what to do. I did get a $50 Credit towards next ticket after I wrote em. Ill fly em again, But I will bring the meds.
So you are mad because BLI was fogged in and you blame Allegiant for the weather? Nice!! I didn't know Allegiant was god, maybe I should ask them to make it rain more here in Utah.
As for the airline paying you something they can not control. I suggest you read what the DOT has on file for the airlines...they don't have to do anything for you other than put you on another plane..you got lucky by getting a $50 voucher, most airlines will tell you go screw yourself when it comes to weather.
Ryan, I think that you are missing the point. When you do round trip I do believe that the carrier has somewhat of an obligation to return you to the starting point.(Not 80 miles away) I remember this happening to me once before on another air line and they made sure that we were transported to starting airport. By Bus. But at least we were not just left to our own devices. Oh, By the way, did I mention that we had to wait on the tarmac for about an hour before we were even allowed a gate. Things happen and I dont blame Allegiant but I think that they should have a policy in place for this scenero, The crew acted like this was the first time that this had ever happened and had no clue on what to do.
Allegiant air just cost me 350 dollars when I would have rather paid United. But for some reason I wanted to try them out. The first time was fine, so I decided to try them again. The second time they ripped me off. I paid for a reservation change for fifty dollars (which is fine and is the going rate) to friday 9/4/2009. I looked at the confirmation email and they put me on the following friday flight 9/11/2009. I called and told them they made a mistake and I never said september 11, and I never heard her confirm that date either. Don't you think I would realize she said SEPTEMBER 11? It's one of the biggest days in airline history!! They were sold out for the firday I needed to come back, becaus I have work and they would only put me on the next flight at my cost. I even gave myself a week end to get back in time for work. I asked to speak to a supervisor several times (at least four) and Chris (no last name given) either back peddled or said that I need to call costumer service and they MAY or may not call me back. He would not put me through to the supervisor. I just wanted a refund on the flight change and the ticket for the way back, or put me on the monday flight at no cost to myself (and I would find someone to cover my shift for work). He wouldn't do anything and he wouldn't even talk to anyone higher than him. He was obviously just trying to save his co-workers butt! I have no refund and had to by a new ticket with another carrier just so I can get back to work so I don't loose my job. Allegiant Air is like a cheap knock off that breaks in a week. They pretend you are getting a low fare, but really you are just getting ripped off. Don't go for their "low fares" they will just screw you over for their mistakes. I have heard countless stories from friends and aquaintances about how they got ripped off and their horrible service and scams. I would be shocked if they are still in business in two years, judging by their track record.
Supervisors do NOT do call backs. It is not the fault of the agent that they won't call a customer back so do not blame an agent who has to deal with the most ignorant and rude people on the planet. There is one gentleman who calls back a few people. He designated himself a supe a few years ago because supes who were hired DO NOT do call backs. Got it???? Good? Probably because they have the right not to take the BS that the agents do for 11 dollars an hour.
I called yesterday and spoke with an agent who refused to book me a connecting flight with another airline in Vegas when I am flying on Allegiant already...The airline should take care of it's customers to book a flight with another airline. Bad bad customer service.
Jeff you can't be for real, having Allegiant book you on a connecting flight with another airline? How are they responsible for making a reservation on another airline? Please explain that to me – I would like to hear your theory on this.
Jeff are you serious? Please tell me why you think that one company can book on another company. Do you think that Enterprise rent a car is just going to sign into Alamo rent a car and book a car rental. UMMMM no ITS CALLED TWO DIFFERENT COMPANYS, TWO DIFFERENT COMPUTER SYSTEMS, AND TWO DIFFERENT TERMS AND CONDTIIONS..
Yes! Misty, I am serious - Allegiant has sn obligation to me as a customer to book me a connecting flight, every time I fly Delta, they always book me a connecting flight on Northwest or Continental!! Allegiant customer service needs to be addressed in this issue. Regardless of who I fly and need to make a connecting flight, the airline always books me on a flight and in fact they are required by law to do this! And yes, I think if I book a car thru Alamo, the should be able to book me a car with Enterprise. All companies work together! This is the airlines obligation to do this for all passengers regardless of who I am flying on! It's the law per the DOT! This will not be the end of this!
Jeff, you're an idiot... Allegiant doesn't "partner" with other airlines at all and cannot book you any connecting flights. As for Alamo and Enterprise: since they are practically the same company, they could book you a rental car at either one, I suppose, but they most likely will just direct you to the other company for you to take care of it yourself. It's not the law that they have to book your connecting flights. Maybe you should read the law again. And, CHEYENNE, you might as well use your real name. We all know that you're the Allegiant employee, DIANA PINERO.
Diana - Why when I fly Delta, the book me on other airlines? Clearly it's the law regardless of what you may think under the DOT. I think customer service needs to be addressed, I should not have to book a reservation myself when I am already flying on Allegiant and it is the job of Allegiant to do so!!! Why is this so difficult to understand?!?! Diana what is the big deal to book me on a connecting flight with Southwest or American? Again, Allegiant should be helping out!!!!
Diana, maybe before you start to think that you know everything you better think again. I do not work for Allegiant Air, my family and I fly often. Do you work for Allegiant Air? Cause if you do that is great that you are calling people idiots. Maybe someone should forward this to the owner of the company so they can see how the staff talks to and dbout the passengers.
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